Quoted from bane:I personally requested a refund about a year ago:
"Deposit 7/26/15. Refund request 5/13/16. Confirmation email from Heighway regarding cancellation 5/16/16. No refund yet. I'd love for Andrew to pop in and let me know when refund is coming."
After this, I was able to view a video of the game and decided to stay in (my error, in retrospect) with my deposit.
I requested a refund again on 6/2/2017. I have received no acknowledgement of my email, though admittedly it was only sent very recently. However, given others' experience with similar requests, I am not optimistic.
Oh man, i hope the best for you (and without beiing negative), in Germany we say: Sometimes you do not get a second chance to correct a mistake.
I think, Alien is a cool theme, but that is Predator also......
Good luck.