Quoted from jeffspinballpalace:

A few weeks have passed since Heighway-New announced their existence and promised to provide Alien pinball buyers a plan.
Has anybody see their refund initiated by Heighway-New yet? How about received acknowledgement of a refund request? Heighway-New has been largely silent with regard to its actions to provide refunds and their plan for moving production forward is now past due.

Quoted from jeffspinballpalace:

Got $6,425 back last week thanks to my credit card company and that relieves most of my stress. Still have a $1,500 deposit down and have been emailing Heighway-New daily for a refund. Don't mind keeping my deposit at risk for the long game though because I want the game.

Quoted from chrisnack:

It's not in their best interest to give refunds, just like Andrew. Nothing has changed there.

Quoted from chrisnack:

I don't believe anyone has actually gotten a refund from them

Quoted from chrisnack:

yes and no... either way they certainly aren't doing everything to repair that... i did stop following the other threads, but i doubt much has changed....
It's a mess and it will probably stay a mess for a long time... it is what it is...
I can't support them as a business anymore given how things were handled. I'd rather funnel my money to other companies. CGC has been doing a fantastic job communicating and ACTUALLY making machines. As far as I'm concerned they are setting the bar for every other company. They have already produced more AFMr's than Heighway did Alien machines. In a matter of a few months.

Quoted from chrisnack:

BTW Buck Hunter was struggling to kick the ball out into the shooter lane.