Quoted from rubberducks:I suspect part of the reason for the silence, and stuttering recommencement of production, is because they are struggling to make board revisions (and probably Xeno mechs) which work reliably, and underestimated just how bad things were.
They wanted to revise rather than totally redesign, in most cases, I think.
In the end, that decision may well end up costing the new owners more time, money & frustrated customers than necessary. Certainly they should not have dribbled out handfuls of games through the summer, many of which broke down immediately, before the first larger shipments went out recently. A month or so was nowhere near enough time to get the house in order.
But they inherited a monumental mess, and had they not stepped in, with no realistic prospect of making money in the near term, everyone was totally screwed anyway. They are trying, I think, and they were screwed as much as anyone by Andrew, which people should try to remember, before they crucify them.
That might all be true. But making promises, not honoring them and then stop communicating is going to have fatal concequences for them in the end. Their culture has to change to customer intimacy and Heighway should do anything now to make all their current customers happy. Only that will generate new business and open a possible window for them to survive the hard world of Pinball manufacturing. If they do not get their act together now and provide their (potential) customers with open and transparant communication and actions they will be out of business sooner than later.
cfh
Mt Zion, IL
