(Topic ID: 201079)

Heighway Pinball support (Full Throttle and Alien)

By SunKing

6 years ago


Topic Heartbeat

Topic Stats

  • 1,031 posts
  • 162 Pinsiders participating
  • Latest reply 3 months ago by DawnP
  • Topic is favorited by 60 Pinsiders
  • Topic is sticky in its sub-forum

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Topic poll

“How well is Heighway supporting it's customers?”

  • I don't own a Heighway game 127 votes
    72%
  • I own a Heighway game, and the support has been great! 8 votes
    5%
  • I own a Heighway game, and the support has been OK. 16 votes
    9%
  • I own a Heighway game, and the support has NOT been OK. 12 votes
    7%
  • I own a Heighway game, and have received ZERO support despite many requests. 14 votes
    8%

(177 votes)

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Topic index (key posts)

5 key posts have been marked in this topic

Display key post list sorted by: Post date | Keypost summary | User name

Post #407 Explaination of lighting labels Posted by bcd (5 years ago)

Post #423 Version 1.2 notes Posted by SunKing (5 years ago)

Post #850 Game hardware diagrams Posted by Per_ (5 years ago)

Post #867 Updated hardware diagram Posted by Per_ (5 years ago)


Topic indices are generated from key posts and maintained by Pinside Editors. For more information, or to become an editor yourself read this post!

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#225 6 years ago
Quoted from cfh:

i don't understand why they won't take me up on this.

Heighway Pinball update 24.11.2017: "in order to maximise production of machines for our Distributors and for you, we have adopted a clear strategy and cashflow plan that prioritises production of machines over all aspects of the Business."

Are you in selfish ignorance or did you not receive this mail like me because you got your game before? I understand this is frustrating for you (even more if you do business with the pins) but see I am not attacking the company at all here despite having paid over 8k for my le 2016 and have nothing (yet) and having done this is no regret for me at all. I just wait.

For me it is a smart decision to prioritise stopping the rot of refunds over stopping comments like

Quoted from cfh:

how come the game's most important feature/toy is missing?"

I think after clearing the orders from Andrews era "normal" support starts so I suggest you just wait until I and MK6PIN get their pins.

1 week later
#252 6 years ago
Quoted from spfxted:

That's bullshit! There's no reason they can't send the guy a Xeno head. Sheesh!

Look at that facebook rant where they sent that guy part(s) to your country and it got lost in transition and the customer discredits heighway to the fullest on facebook. A two front war (his post and facebook).

Quoted from PinballRulez:

What is your point?

In their shoes this guy wont get his head before I get mine. So he wont.

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