I just bought an alien and 10 lights in the middle are out, side art and backbox lighting might have an issue too. Game plays well otherwise. CT has reached out to HW and apparently they are talking through it now (10/24). I will keep this thread updated but the latest is that board replacements will be send to correct it. CT has been responsive and from what I've seen thus far, HW is speaking with them often. Let's see how this plays out but I would expect replacement parts should be sent quicker than full pinball machines just based on common sense.

Yes - my playfield monitor just crapped out. This is 3 days owning a brand new production Alien (along with a board issue impacting lights and likely another impacting backlight and side lights not working).

I'm not looking for a refund - working with CT on a replacement that I can check out first as I plan on bringing back in person (live 4 hours away).

The game is a huge hit in my house - great pinball game - I just hope I got a lemon. Will keep you posted.

No need to worry bigd. Game will be replaced/fixed or money back. Dealing with CT here and I'm not going to sit around for months to figure it out. The game itself is amazing and I'm enjoying it even more than DI right now. It's a good time to pinball if you ask me.

MountainGamer - you need to buy a new iphone and calm down. CT is all over this. The flippers don't score by themselves - that was a stuck switch already fixed by me. There are 10 lights out same string def solder issue. The backlights were going to be replaced anyway with RGB but I would like to figure it out with HW. Monitor the same - although it rebooted and worked again - need to keep an eye on it but I've been told it might be a loose connection apparently.

Bottom line - the game itself plays well but I need to get these issues resolved and I'm confident they will. I'm still enjoying the hell out of the gameplay, sound, etc. It's a very good game. Behind me is a dialed in and that is really good too. Again two different games but Alien is right up there with it and is my leading pin right now.

haha - I knew I could count on your for the X! It does look nice but that price : (

no worries - enjoy the phone.

spfxted - that's CT. Replacement lined up already as I still very much want the game. It's awesome.

No next shipment. Does not impact anyone already scheduled. Also working with HW and CT on current pin.

I don't know guys - as someone who has a production Alien that has some problems, I wouldn't change my decision as I've received timely feedback from CT and HW and actions are already in place. I fully expect them to come through and will report accordingly. I own a Dialed In and already talked to Frank (JJP) twice about some items that have already been corrected.

Let's see how the other guys fair with their machines before passing any major judgment. The game is awesome and will be an absolute hit if it's working as expected. As astro said, many are receiving so we should be getting more feedback shortly.

The game has no mylar - def recommend some on that scoop, alien, inlanes, poppers, etc.

Does anyone know the make/model for the 10" LCD they use in the PF?

Unplug the dvi for that monitor from there CPU in back... It's left bottom of your standing from left off cab.... and plug in a new one that connects to external monitor to determine if a signal is being received from machine. If it's ok than your playfield lcd is shot. I have experience as mine is shot.....

Thought I would update this thread as well. My 11 lights out is fixed. I had a skype session with the entire team over there at HP and for an hour we talked until realizing an input with 4 prongs didn't have solder or a jumper on two of them. Once that was done, everything worked. Only need my LCD now which is shipping out tomorrow. Should be all set by next week.

Yes this is prob more than I should be doing but even stern has issues and these guys spent the time to help me out. FYI for potential owners. Game has had no other issues for the remaining time I've had it (about 3 weeks now).....and tell me this PF with the lights on doesn't look sick. Look at that alien on the bottom. what a game.

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I put a jumper cap over the two prongs but you can solder those together too.

no Large backbox one is perfect. Same with the small left corner one. It;s the one inside the PF. stopped working a week in.

btw - my beacons are almost in from china. Really just have a few questions left for you on how you did yours. Maybe you can complete the update in the thread as I used it to do the beacons myself.

New pf LCD to be delivered per DHL on Monday. Quick turnaround by HP.

Thought I would close out my open issue with HP. They ended up sending me the PF monitor replacement in 3 days (super quick) and I just installed it. Works great. Machine is 100% - even have the beacons installed. Great customer support from HP and CT.....

Thanks! I bought and installed myself (they are not from HP). They are the same ones Heighway buys and sells though. Mine weren't done at the factory so I didn't have a choice.

That is a fantastic idea!

Glad to hear you have been problem free. Not sure I understand the question though. I can check my pops to see if I see a diff.

I wonder if CT has extras and anyone can get one. Would be great to see. This game will turn heads especially after all the stern recycles.

it does worry me a bit too b/c the only reason I see is that they're struggling to maintain their inventory with the funds they have. I'm hoping that's not the case b/c this game is so good.

nice! I've never came close to that BUT I did get lifecycle MB tonight. The sound when you get lifecycles is so sick (alien's tongue coming out and you can hear the slime dripping off).

when you say multi is that during sentinel MB b/c if so, beacons go off during those as well....Could be the issue. Although beacons are such a must in this game. so good.

I feel the same way about this game. I actually like it too but not sure about the support. As an Alien owner parts that are available to work on FT but I know FT has its own specific parts too.....

4k is a steal for this game.