Quoted from Radius118:Hey I'm glad I found this thread as I was just about to post a Heighway bash thread..
Sorry, but these guys are F______ joke. I have been trying to get parts for my FT from both Helmut and Morgan with nothing with empty promises about when they will get back to me etc..
The worst part? This started in MAY of 2017!!! So yeah.. *8* months and I *still* haven't gotten any parts information or pricing!
And of course since there are NO manuals I can't even look up a part number on my own. I have to depend on them to get the right part. Assuming they even respond to their emails.
Just ridiculous. Plain and simple.
So, I would really really like to elevate this beyond Morgan or Helmut. Anyone know who I can contact above them to try to get some parts?
Thanks.
Wow, I'm very sorry to hear that. Heighway should be offering far better support, especially if they are trying to change how people view the company now that there are new investors.
Support stories like this are preventing myself and others from considering a Heighway pinball purchase. Communication needs to be far better.