I've created this thread to discuss the support that customers receive from Heighway Pinball. I'd like to hear from as many folks as possible - both positive and negative. I also added a poll above.
I'll start. Despite MANY promises from both old and new Heighway, I still have not received the updated parts I need for my Alien. I have a pre-production machine that needs updated LED's, a new Xeno mech, and new drop targets in order to update the software. Until then, I'm stuck on version 0.94.
So as of now, I'd give new Heighway a failing grade on customer support, and you may want to consider that when thinking of buying a Heighway game.
EDIT: As of 2017/11/04, I have received some good communication from Heighway. So I would give them a 'B' on communication, but at the moment still failing on following through.