Quoted from DCP:I'm one of those nerds that reads the whole service agreement before I sign up for anything. This is from the Zelle agreement provided by Chase Bank - here's the reason why I decided not to use Zelle:
"21. No Purchase Protection
Neither we nor Zelle offer purchase protection for the purchase of goods and/or services (e.g.,
coverage for non-receipt, damage, or "not as described" claims related to the purchase of such
goods and/or services). The Service is not intended for the purchase of goods from retailers,
merchants, or the like."
There is no purchase protection with cash or wire transfer either.
This discussion is about safe methods to receive payment without buyers being able to reverse it.
The risk you are worried about is not with Zelle, it's with your seller not delivering.