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(Topic ID: 174955)

Hats off to Steve Young and PBResource


By o-din

3 years ago



Topic Stats

  • 13 posts
  • 11 Pinsiders participating
  • Latest reply 3 years ago by lordloss
  • No one calls this topic a favorite

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#1 3 years ago

I've been ordering parts from PBResource for several years and have always found the customer service to be second to none. The times I've talked to Steve, I've found him incredibly knowledgeable and helpful, and has a wide variety of parts I can use at very reasonable prices.

I usually take my time and put together a large order, but one of my recently acquired games Flash Gordon was breaking it's brittle drop targets like pretzel sticks and I was all out of spares so I put together a small order last week including those so I could get them on their way.

I tried placing an internet order last Monday late night but got the message they were done with internet orders until after the holiday and they would be closed for the entire four day weekend. So I called Steve Tuesday morning which was midday by then there and he picked the phone up right away and took my order. We talked for a couple minutes but I knew he was busy so I let him go.

I didn't expect to get the parts right away but was happy I had them coming. So Friday, day after Thanksgiving I'm out mowing the lawn and to my surprise the box was sitting on my doorstep which was way cool because I had guests coming over the weekend and that meant Flash Gordon would be up and running by then.

I can't say enough about what Steve and PBresource means to us in this hobby but I am thankful they are doing it. And have been for a long time. But before I got busy installing those drop targets I knew there was one thing more important left to do.

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#2 3 years ago

The absolute best drop targets. The best everything.

#3 3 years ago

You bet!

#4 3 years ago

Yes, He's fast. My orders are usually sitting on my porch two business days after ordering. I always make my orders by phone.

#5 3 years ago

He's one of the guys most responsible for keeping so many old games in working order.

#6 3 years ago

Agreed.

Nick's podcast interview with Steve is worth a listen:
http://foramusementonly.libsyn.com/episode-376-interview-with-steve-young-8-7-16

#7 3 years ago

Amen brother. While Steve and I got off to a bumpy start, most likely because we are so alike, he is an absolute invaluable resource to this avocation. Bravo Steve!!

#8 3 years ago

Steve is the best and I have no idea what we will do when he hangs it up someday.

#9 3 years ago

Never a problem, just be prepared beforehand

#10 3 years ago

Great company! I just placed an order and it included one of the pinball repair books that they offer. They emailed back with a list of websites that the same information could be found if I wanted to go that route and save the money. What kind of company does that? The best kind of company.

#11 3 years ago

Second to none! I order from him often and twice made the trip up there to pick up some things and shoot the shit with Steve. Both times I've been there, he's picked up the phone to take an order and filled it while he was still on the phone.

#12 3 years ago

I guess I should say hats off to the US postal service too. For actually putting it on my doorstep instead of a neighbors two blocks away. On a long holiday weekend to boot!

#13 3 years ago

I just wish he'd take off the parts that he won't stock ever again. At least put them in a archive section.

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