I would love for the ball search to actually work. If anyone's listening. When it does the 4 ball searches, doesn't find it...it's supposed to drop a ball ("Chase ball" I believe the option is called). The option is actually there. It's frustrating it doesn't work. I frequently get balls stuck in weird places, and taking off the glass constantly is annoying as hell. I would never put this on a route...

Well you're really lucky then. I get balls stuck on the ledge beside the pearl VUK on the left, I've had them stuck on the edge on the other side (which I can usually get off by tilting), and have had them stuck in other odd places on the playfield. I get balls frequently stuck during multiballs in the holes (sometimes MAP, sometimes Pearl) and only multiballs. I fully admit I'm an intermediate in fixing these things (and I do know the basics). All tests work...everything fires fine during single balls. I've had issue after issue. Every 5 games I have to take the glass off for *some* reason. Perhaps if I studied the schematics for a year or two I could "dial in" the game enough to have it run problem free.

And I don't think my request for ball chase, you know, the option that's actually in the menu, to work, is out of line. It would solve a lot of issues. My kids could at least play it until I get home from work. I don't think I should have to be an operator and know how to fix 7000 problems to own a game, but apparently that's the case with this one. I've owned multiple games (admittedly only from the "modern" era), and this is by faaaaaar the most problematic by a country mile.

If I didn't love it so much, it would have been gone a while ago.

Hey, thanks for the tip. Sorry was a bit snippy.... I love this game and it's a bit frustrating. And yes - was level - one of the first things I checked. Also, some of the things I fixed were

auto shooter was shooting into the plastic (slightly crooked)
mystery VUK was almost all the time shooting straight into the hole, sometimes over flippers
chest wasn't locking balls
chest was releasing balls when it shouldn't
balls were shooting up over rail (that was easy just had to raise the rail)
and I put pieces of plastic on the edges were balls would decide to sit... they would seem to find new spots though lol

And that was in the first few weeks. Someone messaged me last night though and said they were experiencing the same sort of issues, and don't make it *level*, make it a bit steeper (if I could take it). So I made it one tick more than factory recommendations....and wow. Not only does it play better but so far so good. No issues!! It was something I thought of doing earlier and then just slipped my mind. I am crossing my fingers I finally have a working game... and yes haha thanks for the welcome...I've owned though Metallica, Spider-Man, GOT, LOTR, Freefall, Pinbot (the latter 2 as a youngster) and a few others....none of these gave me even close to as many issues (probably all combined not as many).

I hope that I can finally play this without taking the glass off every few games, but have had about 10+ so far (easily more than I EVER had before) and so far so good. It is a bit steeper but meh whatever, it's a trade off I'll gladly make. I don't mind that it's a bit faster either.

Even got a new GC! (11,7) Yay!

My original point though is still valid in my opinion though...Ball Chase really should work. I understand tweaks to the rules, and shipping incomplete code to rush things out... but menu options should really work IMO. Why even put it in if it doesn't work???? Just frustrating.

How long?!?!? It says 4 ball searches. Mine, 100% does not work, not after 4. I've waited like 10 searches in the past.

I admit, I don't wait an infinite amount of time but when I first got it I waited 4 searches multiple times, and it never once worked. My friend who has an LE as well said he had never had it work and he bought it NIB when it came out. I just assumed didn't work for anyone. I'm surprised to hear you say it works for you. Curious. I'm going to let it ball search now and see. I'll tell you if it does. 100% it's not after 4, I can guarantee that. Not on my machine at any rate.

Just did an experiment. Had it on a 2 player game... pulled a ball out of the game... did about 6-7 ball searches. Then just stopped. Stopped doing ball searches. Never added a ball. Sat there for 3-4 minutes, then went to player 2.

Reset it, did it with 1 player. Did the same thing...multiple ball searches (I stopped counting at 6). The ball searches seemed to stop. It never gave me a ball. Maybe at some point it does, I don't know. If your machine somehow gives you balls, hey, don't look a gift horse in the mouth. Mine doesn't. lol

I just switched mine to a c-hair over the 3rd and man, it's working so much better. I've played 20+ games without issue, and was having CONSTANT issues at the recommended 2 level. Weird eh.