First I'd like to apologize on behalf of Pingraffix. We were on a family vacation from July 24-31.

Secondly, I think bashing Joe and our company in a public forum like this is disgraceful. Most big companies don't even answer emails in less than 12 hours, you get a notice of at least 24-48 hour response time. Joe is basically a one man shop most of the time, and I have not been around as much the past couple of months to help him answer the growing number of email requests, product inquiries, questions etc because of a death in my family, so if you were to be angry at anyone it should be directed at me.

We do appreciate all feedback, so if you have any other further problems, questions, concerns you can email me at [email protected] and I will be sure to try and answer you as promptly as possible.

Thank you

Gina

Not disagreeing with you here, and we are working on it as best as we can. I was the point of contact for all emails and customer service but had a death in my family in April and I have NOT been around for a while. Before that time my communication and customer service to the Pinball community was my number 1 priority. Again as stated in my previous post, I take full responsibility for the lack there of for the past few months. I truly appreciate your feedback. Thank you.