I bought my first game from them about 18 years ago. Like all noobs, I was very green, and I didn't really know what I was getting myself into.
The game was a TZ, and I was paying about $300 over the going rate for them at the time. For the most part, it was in good shape, but the main playfield had significant planking, the slot scoop was broken, and it was relatively dirty. Not routed dirty, but not freshly shopped, either.
Upon request, they sent me a new scoop weldment, and I ended up completely tearing the upper side down to clean it, basically doing my own shop job.
Edit: After looking at old pics, BOTH playfields had planking. It has been touched up and clearcoated now, so it looks great. At the time, though, I was pretty disappointed. Part of it was probably due to my inexperience because overall, the game was pretty good.
These pictures show the planking, but they were taken more recently, and are not representative of the cleanliness of the game when I received it.