Sounds like a prep problem when the PF was made. He should actually swap you for a populated PF.

Have you checked with him? If he won't, then we know how good is support is. I know one local guy that had an issue with his Transformers cabinet right out the box and Stern sent him a new cab!

His pins are outside of my comfort zone, but I would think others considering a purchase would care to learn about his support when there are problems.

Hope it works out for you.

The one at the Black Cat in DC (formerly at Town Hall) had a pretty big paint section chipped off, near the left outlane. Must be a production issue.

Send back the blank playfield and ask for a populated one.

Its not like you are asking for anything special just for a game that is not defective. That PF would drive me crazy knowing that paint could just chip off. Tell him you will drop off the both PFs and his warrantee dept can do the swap.

I'd give you a few bucks for it even with the playfield wear.

I understand what you are saying. I don't think he will do a swap for you either but thought it was a suggestion and perhaps a question to ask him. Its like if your cars paint started falling off and the factory just sent you a couple gallons of paint and said there you go.

BEFORE you send the blank one back, ask Jack if he is going to take care of you on your problem.

If he says yes, let him send you the populated playfield and then return him your bad playfield & the blank playfield in the same box.

If he says no, get your blank playfield clearcoated by a pro, then do your playfield swap - the game will look and play like a million bucks!

Did he send you the blank playfield because that was what you agreed to as a "fix" for this? If so I think the issue is over. I'm very (very!) sure they are aware that some WOZ games had clearcoat issues. It stinks that it is a lot of time and effort to swap out a playfield, but I think sending a populated one is unrealistic (thousands of dollars). I'm also confident that Pat's game (Hi Pat!) wont have those issues.

More like $700, but it's a headache either way

I have to say as an avid JJP supporter and fan that if you've had the machine for less than a year, this should be covered under warranty and it shouldn't be incumbent upon the consumer to do a ridiculously tedious playfield swap. They sent a tech out to swap all my light boards, they should get you a playfield that works, and not just the blank one. Expensive machines should come with some guarantees of satisfaction.

I'm in on the Hobbit, though, because I think they've worked out most of their bugs at this point.

More of a headache is what this guy's going through.

Can you post some pics so we can all see? Is it possible the clear coat is to thick and hard?

Curious as Ive NEVER tried this, but how long does it take to swap over a playfield?

Im embarrassed to say Ive spent an HOUR removing and replacingh just one finicky item from a PF- I cant imagine the labor for a full PF...

Most techs charge $1000 for a complicated PF swap.

Would love to see the pics of this issue.

I've got about a thousand plays on mine at home, no issues whatsoever with the playfield.

No issues on mine for just over a year now. Just contact JJP and ask for some help and I am sure that you will get it. Clearly there is a problem with your PF. Doing a full swap is a lot of work and not something you should need to do. Let us know what happens!

If I were to do one for a 'customer' I know I would charge at least that much for something like WOZ, TZ or the like.

Did a good wax job on mine last week and inspection - 1 year on exactly - no problems.

Maybe you could put a good clearcoat on the PF that Jack sent you, then send your damaged populated PF + the newly clearcoated PF back to Jack and let him do the swap on his assembly line.

He could do it 100x faster than you could, and update any flaky lighting boards at the same time.

Worth the phone call for sure.

And the clearcoated playfield would be protected from pop bumper wear like this WOZ:

WOZ_Wear.jpg

A replacement populated playfield is not unheard of, stern has done this for me and other people I know. Just swap them out and send back the bad one, not a huge deal and it's the right thing to do on a defective $8000 game. Swapping a blank playfield on a brand new game? Screw a bunch of that!

I've had similar problems. The throne room area and the castle VUK. Pieces of clear are cracking and falling off. I haven't seen any insert problems though. The cracking started soon after I received my game. I'm mostly happy with my game so it's really not a big deal to me. No I am not calling Jack so I can get a playfield to hang on the wall. I'm not pulling out my playfield to be replaced either. It's a pinball machine and shit happens.

I've seen several pics were the art and clear have chipped off in the castle VUk area. Really sucks to see so much wear on such a new game.

Just trying to understand what has happened so far, let's see if I have this straight:

1. Paint chips off of your playfield the near the throne room.
2. You ask Jack if you can buy a new playfield but instead he sends you one free of charge.
3. More paint chips off.
4. You decide that you want a replacement populated playfield instead.
5. You start this thread.
6. You contact Jack again and say that more paint has chipped off.

As of yet you have not asked him if he will provide you with a replacement populated playfield.

Is this the correct sequence of events?

When was your game manufactured?

Not the first time I've heard about paint chipping in front of the drop target.

Why wouldn't you ask Jack for a populated playfield swap? Right now your game has lost big time value. Thank Jack for the free playfield but let him know a better solution would be a complete swap and work it out. Show him the pics your concerns and ongoing issues. It's worth a talk. If he won't, install your new pf at some point in time especially if you plan on selling. You would then be able to get market value back for your game. Good luck!!!

OK, thanks, just wasn't clear on what you were wanting.

+1

Playfield may be marked on edge.

Look at the sticker on the inside of the cabinet next to the tilt mech.

You should be doing this all with Jack not here. Now if Jack says sorry I won't support your game then come back tell us your experience. I just see how it's helpful to ask pinside what to do prior to ask I g manufactor

For documentations sake do you feel like sharing pictures of these two areas? I have the feeling a picture will be worth ten thousand words in terms of shocking people one way or the other (a nickel sized spot sounds heinous!).

Whoa, have had nothing more than a passing glance at a WOZ but that doesn't look good.

Thank you for sharing the pics! Hopefully that is the extent of the damage, but that still pretty shocking for a HOU game. I am going to have a closer look at a routed WoZ the next time I see one... it will be interesting to see how this area and the pop bumper areas are holding up.

Yep, I would not be happy about paint chipping. Sorry to hear that. Is the spot in front of the DT the only paint chip?

Dude, thats not 6months…..Do you drink a lot? I used to hammer beers down but I switched to vodka/low cal OJ. Helped a lot. Late night eating is the killer as well.

I lost a good 30+LBS this past summer just changing up my eating/drinking habits.