(Topic ID: 283972)

Hardware/ Software Mismatch

By cort9999

3 years ago



Topic Stats

  • 5 posts
  • 4 Pinsiders participating
  • Latest reply 3 years ago by cort9999
  • No one calls this topic a favorite

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    #1 3 years ago

    I am a newbie as I just joined after just receiving my first Pin (Metallica). I noticed that the software was dated so I downloaded the latest version, followed the instructions to update it to the most recent software. Once completed everything seemed to work fine but it says 'THIS GAME HAS A HARDWARE/ SOFTWARE MISMATCH. PLEASE CONTACT STERN PINBALL". I have seen this in forums but never for this reason, usually someone was making modifications when they experienced this issue, I touched nothing in the machine so I am curious what my options are here. I did email Stern to see if they can help but I hear they are slow to respond often times. Any suggestions would be greatly appreciated.

    #2 3 years ago

    If you have a pro, confirm you download the pro software
    If you have premium/LE, confirm you download the Premium/LE software

    #3 3 years ago

    I don't know much about updating software with this system but I'm wondering if you uploaded the wrong software in terms of pro/premium/LE.

    (keep in mind I don't know much about the hardware variants so I might be wrong here)

    #4 3 years ago

    Did you install the Pro version of the software on a Premium machine? Or vice versa?

    #5 3 years ago

    I think you are all correct, I think I loaded the LE and I have the Pro. Sorry for the newbie question but do appreciate everyone's help. I am loading the new/ correct code now. Thanks all.

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