I feel for you. Post this in the owners thread and I am sure you will get a response.

Have you tried power cycling it to see if same screen comes up?

Sorry man, I have no idea about the software issue, but I certainly understand your frustration. My HW CE also went up in smoke, and sat for a couple weeks until I got the replacement parts. If it makes you feel any better, my machine has been issue free for the last couple hundred plays. Good luck!

That’s just a motherboard bios menu. If you can plug a keyboard in you can tab over to save and exit and be GTG.

You can try and download/install latest code, maybe that will get you out of it. Make sure if you attempt that to follow their instructions on the site about checking the filename before installing.

What does the boot screen look like?

The solid state hard drive may have died and the computer can't boot. If you can get a new SSD tomorrow morning (the 240gbs are like $25), you can download full re-imaging code from Spooky and install that on a new SSD, this will get you playing by tomorrow afternoon.

Go through the BIOS and make sure it's set to boot to SSD, see if the SSD shows up in hard drive list first.

Also check all cabling to/from the mini PC, make sure the SSD isn't disconnected.

Well you are supposed to have 128 GB of something but it sure ain't memory. You've only got 8 GB of that. If you don't see a 128 GB SSD on the boot screen, that's likely your problem.

boot (resized).PNG

Next to nothing in terms of storage space. Can you tab over to the boot screen (that I circled) and show us that?

Hang tight and get ahold of Spooky. I bricked my UM during an update (my fault) and they hooked me up right away.

Where it says debian, that's your boot drive. It's probably a PCIE SSD. I suspect something got hosed on the SSD. Probably a software fix.

I would crank up the Halloween theme song on a loop while I work on it.

It’ll help. Trust me.

go here

https://new.spookypinball.com/game-support/

click on the H78 pc/mac restore instructions (should open to a textfile). Follow those instructions to download their ISO and make a bootable USB recovery stick, then try restoring the game. Looks like the SSD shows up in BIOS so you may be able to re-image it.

Make sure you go to the bottom and download the ISO for your 128gb "case" computer. Use the "alternative" Rufus method for ISO, not the ZIP... I don't think the ZIP method will create a bootable USB and you need to be able to boot from the USB stick.

#833 and still waiting. I'm starting to think BEFORE applying power I need to open everything up and check connections, power, coils, cabinet, translite and anything else that could cause a problem. These types of posts have me wondering about QC and shipping. Just wow!

I give any new pin a quick going over before powering it up. No matter the manufacturing or how it was shipped.

LTG : )

Boy these sure have gotten a lot cheaper. Beats the hell out of sourcing a $400 pinball main board.

ouvislite (resized).PNG

wow!!

Awesome! That's about $1500 per game! No worries... I have my fire protection equipment ready for when my game arrives!

Halloween Fire (resized).jpg

Your T-800 is freaking awesome!!! Is he from Sideshow Collectables?

Yep... and he's wearing his 'Where's Waldo' beanie.

Silver Shamrock masks !

LTG : )

That looks nothing like the board in the backbox of my Ultraman.

Did they change boards?

RM

Ya got me. I just saw what the OP posted and said to myself that looks like a mini PC. And it is.

I have Halloween #718 and my backbox looks like yours. You just happened to have this issue on a Friday when Spooky works Monday through Thursday, otherwise they would have you up and going again.

Halloween 3 masks awesome!

Love the Halloween 3 masks (I own them as well). Is that 4th mask from Creepshow? If so I think we’re the same person.

Yep that's Fluffy from Creepshow. Just out of frame to the left is Michael Myers from Halloween 2018.

Awesome

This is all very frustrating, I know - these things sometimes do happen; every game has some quality control issue being reported - in your case maybe just ridiculously bad luck. This second machine doesn’t seem like a lemon, just that some step got missed in the process going out the door. Modern machines have SUCh a huge learning curve, it’s easy to get discouraged.

Anyway, for unzipping the update file, you should just be able to right-click and extract it. Or if you prefer, double-click and it will open its contents in a new window, which you then drag elsewhere for prepping to the USB drive. I do recall reading that Spooky games are very particular about the file names, so follow the instructions precisely.

You asked about doing a factory reset. Did you mean in that BIOS menu your machine keeps putting up? That would be a spooky question. Probsbly it’s fine, but they may want you to have some setting set to a non-default value and you’ll want to know what that is.

I wonder if the CR2302 battery died. That’s the only reason I can think of what the BIOS menu would pop up like that. Even so, if you are exiting, the machine would then proceed to booting as normal.