Quoted from Ilushka85:No idea what number 1 at customer service means. If you build a good product you don’t need customer service. And every stern game I have bought came complete. Every time I had an issue with a stern in 1 day I had a replacement part sent by them. Never had stern send me an le and tell me it’s missing parts and will ship to me later but to get them later I should reach out and have patience because they have other customers.
You can sit here and say how great spooky is yes they are nice and yes they are responsive. That’s a minimum to be a decent company. Doing that doesn’t make them amazing it means they are doing their part …. You paid them for a product and for them to stand behind it. They do and so do plenty of other companies. If they didn’t they would be jjp….
I bought a NIB stranger things from a top distributor and it had a stripped out flipper. Stern never did send me another one per the dist request. The distributor told me they are very slow at sending stuff out. The dist finally sent me one from them, not Stern. Stern took 1 year to send me the UV kit to complete my game. 6 months to send the topper . So let's not make claims about complete games from other manufacturers. But I do agree that an email updating me regarding my "backorder CE shooterS" would give me warm and fuzzies. Same goes for stern who never updated me on anything. I have just given up on expecting that communication style from anyone, anywhere, long ago.
Why is everyone attacking llushka85? I didn't read anything unreasonable, he just said he thought he should not have to email, they should be emailing him updates instead on his backorder. That's his opinion on how to operate. Spooky has always encouraged feedback/duscussion. What's the big deal?