Fathom Mermaid going to the Australian Pinball Museum.

We picked up our game from Haggis the other day, its now permanently located at the Australian Pinball Museum for all to enjoy.
Ours was the first game off the line after all the series tickets, so those of you with Mermaid Editions can start getting excited knowing that the series tickets are all completed.
As people have already mentioned this, I will only quickly touch on it in one sentence, no need to sound like a broken record - Haggis has put a LOT of attention to detail into the crafting of this pinball machine, nothing else compares.

Only confusing thing I can think of for when you're setting up your game (and if you don't read instructions), if you're trying to find the keyhole for the backbox its under the left side of the headbox!

The Revisited game play is great. Myself and a few of the volunteers here don't even want to play the Classic mode, the Revisited mode is just too good. Photos/videos just don't seem to do it justice.

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Yes they look absolutely amazing, its a great enhancement to the overall look of the game.
The plastic protectors are an extra available from Haggis Pinball for Mermaid Edition customers, you can get them to install it for you - so no messing around with installing and need to find longer screws like with aftermarket mods!

Check with Damian.
It was just a last minute conversation "hey do you want these on your game, we are now offering these for Mermaid customers", so I'm thinking it may be a new extra for the game, unsure what his exact plans are...
I would assume that the options are either 1) Plastic protectors installed at factory, or 2) no plastic protectors provided at all if you prefer a more original look.

Game is going well so far, no major issues.
Service and help from Damian has been top notch.

Well we will see you there at Pinfest - The Australian Pinball museum display will be set up on the main stage featuring displays of original pinball factory documents and engineering drawings from Bally/Williams/Capcom/Gottlieb plus a range of 1930's pinballs available to play.

I believe v.068 was the last major code release - (going by memory on what ours shipped with).
Updates since then would be minor updates, eg: v0.72 is what we are running and the only thing that code update included was an urgent menu option that I had requested.
I think the next main update will be v0.76 (spoke to Damian at Pinfest and I hope I'm remembering that correctly.....)

The Haggis ones are like edging, they are hollow under the artwork, except for a couple bits of structural support.

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That is caused by the plastic protectors / neon edging being hollow. To stop the ball jams, cut some clear plastic to fill in the hollow parts then use clear tape or glue them inside. This will stop all the plastic bending and the ball wont be able to fly up there. For us it used to get stuck there every 10 or so games, which is really annoying when its a location, we have now had a couple thousand games played since the fix and not a single stuck ball. See attached image, these screenshots are from a document of fixes and bugs I sent Haggis a while back.

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We've had issues with boot up previously, never had the high pitched whine though, just no lights, no sounds and black screens. Turned out to be connection issues, just had to reseat the connectors.

It's a great fun game but we would not recommend it for location play, only home use, unless you run a location that is monitored during all opening hours by a pinball tech. To keep it playable in a location environment requires a very hands on approach. It cannot be just placed on a site and forgotten about until the coin box is emptied. But if you can keep it going it is a very fun game that looks incredibly awesome!

Put a piece of acrylic in the hollow plastic protector.
https://pinside.com/pinball/forum/topic/haggis-fathom-owners-club-dive-in/page/5#post-7410693

Currently on the latest code that's available to download on the Haggis website, which is dated March 2023. Up until about 2 months ago we were running a code that was dated January 2023 (don't have game in front of me right now to check the version numbers these dates are).

With both versions we had the game lockups.

Not just the normal 4 player 15 second lag, but complete game lockups.

These would occur on any number of players, including one player games, and it was not just at the end of a game, quite often it would lock up after ball one.

In the past I had assumed this was down to a communication error between the computer and fast, whenever these lockups would start happening constantly I would reseat all connectors and sometimes the game would behave for a short period of time. I've also looked at other fixes for a 'communication issue' such as replacing usb cables for higher quality ones (as doing this with the hdmi cables fixed flickering lcd screens) and rerouting data cables away from power sources and power cables incase of magnetic interference.

About a week ago I read a post that mentioned stuck switches or even possible phantom switch hits filling up the memory buffer and possibly crashing the game, so I inspected the switches (note the built in switch diagnostics is absolutely useless). Turns out we had a leaf switch behind the left drop targets that was constantly in contact plus a dodgy microswitch on a star roll-over. I've fixed those and so far after a week and about 100 games we've had no lock ups YET. I can't say definitely that is the cause yet, but it was previously very rare to get more than 5 games in before having to reboot the game.

The game also gets insanely hot inside the cabinet, so I have for a while thought overheating could also be an issue, but lockups sometimes occur immediately on the first game, before the game has a chance to overheat. I've been considering drilling holes in the cabinet and installing fans, but trying every other option I can think of first.