Probably because they are still building the Mermaid editions. They will send a request for payment eventually, but once you pay, you'll still be waiting. I paid at the beginning of December and have yet to receive my game. They do expect to be finished with Fathom by the end of the year, though. There's still hope!

Damian's email is [email protected]. Some folks have gotten responses from him; some have not. You can also try [email protected] (Accounts).

Also, just a tip: you put this post in the EM section. If you're not participating the Haggis thread or the Haggis Fathom Owners' Club, you should stop by.