Quoted from zaphX:Common problem when new, the passive diverters need to be worked in a little. Some super lube helps.
Level such that the top of the bubble level is on the second line from the bottom. PinGuy is useless because the iOS accelerometer is not precise enough for things like this.
It's not the diverters, on mine it was the tiny wireform that shapes the outlane of the tuner section of the guitar...They need to be bent slightly outwards, so that the ball will not come to rest on them...It drove me crazy for the first month I owned this pin...Then the Center scoop drove me crazy for the next 11 months I owned it...Finally fixed that by bending the scoop with a wrench and now all is good...This pin f'n rules when it's dialed in, it's a major pain in the ass to get there though...Hang in there.