Quoted from RobertS:
I purchased an LE GNR JJP in May. Light use.
The game is rebooting during gameplay at least 4 times now.
The game goes dark, then goes through a long reboot process until it's back to normal.
Any help is appreciated.
The Gn'R in our gameroom was doing the same thing: it would often reboot. At first it seemed random, but we figured out that this would occur when folks got to the song selection screen (happening not every time, but at least 2-3 times per night).
The solution was to go into the network settings and enable beta code updates. Then the game will trigger an update for the beta code. It's a big download and it will take some time but after installing this beta code, we no longer have the rebooting issue. Makes no sense to me why this hasn't yet been fixed in regular updates and only in beta (their last regular code update was over 15 months ago)!
There are other (software?) issues with our game, like balls not locking on the guitar for multiball, but being released back to the playfield after a few seconds. I'm pretty sure this used to work when we first unboxed the game, it was so cool to have all those balls on the guitar headstock!
On a side note, just like with Dialed In, we're having a stuck on LED on one of the playfield light boards (in the USA map). It's ugly as hell, ruining all the light shows. This happened in the first 4 months after unboxing (just like it did with Dialed In). According to customer support, this issue is only fixable by replacing the whole board (sadly, at your own cost). And these boards are by no means cheap. Does anyone know if these LED issues can be fixed with some proper smt soldering gear, instead of replacing the whole board?