That’s great that you’re gonna do that, but if I’m spending $9,500 or 12,500 on a game I don’t think its too much to expect that I should be able to play the hell out of it WITHOUT having to buy another playfield. This frustrates me because I have a GnR LE on order and now I’m worrying that I’ll get a game that has this problem. Is it really too much to ask for them to fix this problem?

I hope they figure out the options before too many more of these games go out. If after spending nearly $10,000 I have this problem I’ll be pissed, and that will turn me from a JJP fan to a JJP hater for sure.

I just spoke to Michael in sales at JJP. I expressed my concern about the chipping and pooling issues. He assured me that they are aware of it and are working hard with the manufacturer to fix the problem. Since my game probably won't arrive until May (that's his prediction), he implied that the problem would be fixed long before I got my game. It could be a salesman trying to make sure he didn't lose a near $10,000 sale, but I felt better after talking to him and I'm as confident as I can be that my game should have an error free playfield. For others in my boat, who placed an order but are getting nervous about all this talk of playfield problems, I recommend you call JJP directly and do what I did. It will (1) let JJP know they better get on top of and STAY on top of this, and (2) it will hopefully bring you peace of mind over your expensive purchase.

I ordered a LE last week. It's been seven days and they haven't yet processed my order. Michael said Jen in Sales is processing the orders and mine should be processed soon. I'm not bothered about getting the game in May because it gives me more time to save up for it and it gives them more time to get it right. In the meantime, I have my other games to play.

I ordered an LE directly from JJP about three weeks ago because my local JJP distributor never returned the 5 phone calls I made to him. When I called JJP to place my order, the salespeople (Michael and when I called back a second time Jen) tried to convince me to buy from a distributor. I explained that I had no confidence in a distributor who didn't return phone calls. So they took my order, but explained that I probably wouldn't get the game until next May. I was fine with that because it allows me more time to save up for it (I made a $1000 deposit) and I felt that it gave JJP more time to fix the playfield issues so that hopefully my game would be free of those errors. They also said that they would be able to ship the game from the factory directly to me, but shipping would likely cost me more than if I got it from a distributor. I was fine with that too because, like I said, I have no confidence in the distributor for my area. I don't know the answers to the rest of your questions, but I can at least say that JJP does ship games directly to customers.