Quoted from OhmEye:My takeaway when I first saw that video was that it was an understandable opinion from a viewpoint of change and has plenty of parallels in other product markets. Somebody who has decades of experience maintaining pinball technology with discrete components that can they can troubleshoot and replace individually can easily view a networked integrated modular design as harder to troubleshoot or more expensive to maintain since replacing one bad part may require replacing an entire board instead of just the bad part. That's not necessarily wrong, with the changes in technology come some new skill requirements too.
The newer technologies in Spike 2 have better flexibility, scalability, and reliability. Just like the automotive industry it requires additional skills and tools to maintain a modern car, a few wrenches and elbow grease just isn't enough any more. When fixing a pinball machine requires mainly cleaning, basic mechanical skills and soldering and everything has it's own wire to trace that's pretty different from working with SMT PCBs and a CANBUS network. The upside is that a well-designed modern system should have higher reliability, but it's often fixable when something goes wrong if you have the knowledge and skills. Not everybody skilled in the old technology has applicable skill in newer technology. That's just a side effect of progress.
Since you went the cargument route let me counter with a few points:
Warranty: any new vehicle is going to have at least a 2 year warranty on everything and at least a reasonabl if not robust dealer network to service the vehicle.
Service Options: Car shops, dealers, mechanics, etc. are everywhere, you can even get a free diagnostic read-out why your check engine light is on at Autozones, etc. Contrast that with finding someone to work on your machine if it breaks, doesn't really matter what manufacturer or era or game in 99% of the world you are going to have a tough time finding someone to work on your game much less have choices. Yes the skills of the mechanics working on vehicles has had to evolve greatly the last 20 years or so but there's still a lot of options for service.
It's not a car: at it's core Pinball is a commercial machine intended to make money on location somewhere. The harder it is for operators to service them and get them running again the less likely they are to operate them. Of course if the system really is much more reliable this is a great thing but you'll have a hard time convincing me that Whitestar wasn't INCREDBILY reliable while also being rather easy to service, just as an example. Obviously the tech had to change to support new features but there is no doubt that Stern is still not being as user-serviced friendly as they could / should be with regards to Spike and information about repairing Node boards. This wouldn't necessarily stop me from buying one at all based on what information we do have so far though.