I can only say that in my 20 years of collecting and buying parts from people all around the world, my experience with Pinball Basement was the single worst transaction I've ever had in my life -- in any industry. I cannot stress enough that people should stay far, far away from this business. We need the parts, but Charlie is the epitome of unprofessional - crappy communication, crappy product, crappy service, and just a shit show all around. Yikes.