Just keep the board and solder in the missing components if you can. Will be a lot easier than shipping a return, which could easily be damaged in transit back to him anyway.

Which board are you needing?

If he doesn't reply just issue a credit card chargeback and use a real proven product like DumbAss's boards.

https://pinside.com/pinball/forum/topic/dumbass-test-and-reproduction-pcbs

What untested junk this guy is selling!

Can you prove that?

I mean, I can see several solder joints with poor or no connection:
20220116_192528 (resized).jpg20220116_192723 (resized).jpg

20220116_192915 (resized).jpg

Why does this type of thing continue to get past QA? Or is there any QA?

You're expecting your customers to take a gamble on an untested board and reach out to you for support on the back end?

I understand where you're coming from but I disagree. vec-tor confirmed bad solder connections due to insufficient solder. Ruggedbeef had chips that looked like they were falling off of the board with some kind of residue on the chip legs. When soldering components it's critical your solder bath wicks up solder into the top portion of the pad as well to ensure good electrical and mechanical connection. When I solder a through hole component on a PCB I always ensure the solder has enough time to wick through to the other side of the pad.

Yep, even if something is connected now, it likely won't be connected later if the solder is poor from the beginning. That and mechanical vibration.

There is no reason for the moderators to close this thread. It's open discussion. I mean, we asked questions and gave you multiple opportunities to address the issues. You're just taking your ball and going home now? Not a good look.

Nobody likes having these conversations, especially with a new line of products that could be amazing if the kinks were worked out. We may actually need a buyer beware thread now, unfortunately.

That's... really kind of silly. It's not difficult to send a quick reply asking Pinside users to confirm the information you need. Ignoring them for months?

Not if you didn't ask for more info. I work in customer service and we always ask for more details when someone reaches out to us.

I agree. Thanks for not leaving Pinside. We just want your business to succeed. Without Rottendog I think there's only one other reliable source for OEM spec replacement boards (Dumbass). We definitely need more options.

And yet it continues. ForceFlow I'm recommending a buyer beware thread that is pinned to the top. People are allegedly losing thousands in boards they are not receiving. Please at least look into Pinball Basement's Pinside account.

I love the way you worded that. Imagine spending so much time and money to knowingly build more crap that is literal nonfunctional e-waste before you put it in the box.

File chargebacks?

Can we report him to the FTC? If they get a bunch of complaints at once they may look into it.

Link to video? I found a crappy one that shows their booth for about 5 seconds. Is this him on the right?

Screenshot from 2022-03-26 09-45-48 (resized).png

Yeah I was about to say, how convenient they left before the end of just the second day of TPF.

I would say small claims court would be the best approach. IANAL.

So who else are you scamming this week, Charlie?

Wait, so first you delay his refund then sell his boards (that you took his money for) to someone else??

And Victor Tan is the complete and total opposite. Give him your money instead! Same product Charlie Peterson promised but the difference is Victor is a real businessman, not an imposter.

https://pinside.com/pinball/forum/topic/dumbass-test-and-reproduction-pcbs

A good step in the right direction for sure. Especially since he has a "shop" on Pinside.

I wonder how much extra business Victor is getting right about now?

I wonder how he will respond to people demanding refunds on his new advertisement posts. Who wants to try?

Well that's a scam in and of itself. Lol.