Congratulations on Top Score. I played that machine in my youth and wound up owning it. A nail file will work in a pinch. Read Clay's guide. Very good indeed. The score motor should be free to turn by hand. Counter clockwise. Power off. It seems that someone might have worked on this machine before you got it. I am referring to the disassembled score reel. Those are delicate, but they slide right out after gently bending the plastic tab on the bottom of each. Check for other repairs that may have been attempted. It's a great game.