Arty,
Just spit balling here. I had the same problem on my Genesis. The 5VDC was adjusted high, 5.62 volts under load. I didn't think this was much of an issue, but as soon as I adjusted the voltage down to 5 volts under load, the sound started working instantly. I'd start there, and see if the 5 volts is high. Good luck,
Postmaster