That is what appears to be a Humpty Dumpty Cabinet. Try manually adding credits to the credit wheel for starters. Also check that the contacts in the credit unit are clean.
Does this game have an instruction card? I'd like to know the verbage on it if it does.. Thanks.

Oh sorry, just realized you said remote help.. well chain of events would be coin added rings up credit on the credit wheel and or starts game. I suspect there is more going on than you can do remotely. More than likely a very easy fix once on location. Woodrails are fairly simple.

Yes, this game is indeed in a Humpty Dumpty cabinet (partially painted over). Here's the instruction card:

FourStars (resized).jpg

Most woodrails (this one included) were designed by the factory not to power up when you plug them in. They are supposed to automatically power up when a coin is inserted or a game is started with the credit button. This power-on feature is accomplished via a hold relay.

Most woodrails I've worked on have been modified to either power up via a traditional toggle switch that has been added somewhere on the cabinet, or to just come on when plugged in. To make this work, the hold relay power-on circuit must be hacked so that it is permanently on. This was usually done either because the hold relay coil was fried, or because the home owner didn't like the automatic power-on feature.

Since you aren't there in person, it's going to be a challenge for you to know whether this game has a modified power-on circuit or not, but perhaps you can ask the owner if she remembers how the game used to power up.

- TimMe

The credit wheel shows 22 in picture so it's not a credit or coin problem. First thing I would have her check is that the 4 prong jonesplug male/female is connected inside the coin door. As always check all jonesplug connections and fuses.

I have a four star machine. I am new to the EM era machines. while playing the machine the front door opened and fell off. the scoring seems to be out of sequence. Is there a basic position for the counting wheels to be at for starting thee machine??
any help would be appreciated.