My wife (with all four kids in the car!) was stopped at a red light and some teenager behind her was texting and hit her. Nobody was hurt, but the back of my Suburban (that I bought three weeks ago!) has some cosmetic damage. My wife called the police and filed a report at the scene.
Now the kids insurance company (Geico) has contacted us and things are not going well. They said they cannot get ahold of the policyholder, he’s ignoring calls. The rep said they are still deciding if they will cover our damages. She had a “probably not” vibe that I didn’t like.
Geico also wants us to pay for a copy of the police report to send to them. Shouldn’t THEY be paying for this? Any tips on what I should do to not get screwed here? I just want my car fixed.