Quoted from Willy39:You are right. They don't have to. I am just saying they know the schedule and instead of speculations and getting mixed messages from distributors they can just tell us directly. If I was making a product that someone purchased and I knew that the item was not going to be completed until next month, but the salesman who sold the product told the customer it will be ready next week, I would be pissed.
You're missing the point that the distributor isn't just your salesman.. they are the customer engagement entirely. Stern doesn't want to own the customer relationship.. and is pushing on Distributors do to their job. These are not supposed to be wholesalers - but actual distributors responsible for marketing, selling, and supporting the product.
Stern is trying to hold the line on the customer engagement.
Alpine, CALIFORNIA
