Quoted from megalo17:Welp, I got a call from Stern today asking for more photos. The jury is still out. Just a little bit of communication from them would go a long way! 4 months with not a word is too much in any form of business. Again, I don't place any blame on the distributor. I didn't purchase the machine from him, I bought it very slightly used. He did help me get the ball rolling. I knew it was a long shot as I was the second owner. I look at it like a car purchase, though! When I bought my slightly used car, it was still under warranty. That warranty conveys to the new owner (I know that pinball warranty's are paper thin). For a quality issue as rampant and widespread as this, however, I don't only feel like it's the "right thing to do/ moral responsibility," I almost feel like it's a legal responsibility. These pins cost almost as much as a pretty sweet used car! Has Stern lost a lot of money during the GB/GOT ordeal? I'm sure. Hopefully they'll learn from it, beef up the QA program, and customer service experience while they're at it. And that 2009 used car of mine? I just got two recalls yesterday...
What ever money they lost on GB pf replacements, they more than made up for when BM66 super Le went from 30 to 80 units. Imo don’t feel bad for Stern, I’d want them to fix shoddy work.
Highland, UT
