Quoted from TronGuy:so I just got my 2021 kit in the mail today. I'm pretty pumped and kind of want to jump right in, but a couple of things are making me pause for a moment.
It says that if I am going from a commercial unit to a home online unit to call IT first. (I think I kind of did that already by ordering the kit?, and they set me up with the proper chips/hard drive)
Secondly it said something about internet access. I will definitely be using wifi. The machine currently seems to connect using my wifi every time I turn it on. So do I need an additional dongle, or can I assume it's already in there?
If you process your update from Commercial to Home Edition and connect the machine to the internet without contacting I.T. first, your machine will throw an "IO Mismatch" error and your machine will be bricked (unplayable) until you contact I.T. and get them to assist in clearing the error from your machine.
So yes, contact them first before completing your upgrade.
You never mentioned what year your machine was/is before completing the update. What year are you upgrading from? If it's 2019 or older, you likely do NOT have a WiFi dongle on the machine for use with WiFi. You may have a cell phone modem on your I/O board (which is what shows up with a "signal" on the start-up screen, that's not a WiFi signal) but that's not WiFi.
Get back to us with those details and we can assist further.