I don't think this is related to the SD card.

It looks like you're missing two status lights--VA and VNB.

Screenshot_20220704-000200-926.png

That is obviously super frustrating!

Hopefully somebody has a good suggestion or two. Failing that work with Stern and your distributor to get this running!

Being 4 hours away will make this even more drawn out but it is what it is. Crappy!

I understand. And I'm sorry.

You'll get through this and be able to enjoy your game.

LTG : )

With the game powered off, try re-seating all the connections to the board. It may be something simple as a loose/bad connection. After that if still no boot and those VA/VNB lights are still out, you can wiggle the individual connections to see if the lights flicker on at a specific one pointing to a possible bad connection.

This makes me really sad for you. Sorry to hear about this.

Call Stern support. They have helped me several times over the years.

Considering you are missing both the VA and VNB voltages, I would check the connections on the power distribution board.

Phone support is gone, it’s all email now. I just had an issue with Godzilla and they handled it well though I miss the phone support.

Is the coin door making contact with the interlock switch correctly?

You lost me at vacation home.

I really miss Chas-was thinking about him the other day-miss you buddy!

I hear his voice in my head and he will never be forgotten

Yeah, maybe leave that out next time one of your $10k toys malfunctions.

I mean that's a drag, right outta the box, hope you get it fixed quick, but Christ, is there a category higher than "first world problems"?

Start a ticket with Stern support and then reach out to your distributor...thats why they are there.

Do you have other Spike 2 games you can swap a few components with? I'd start with the power distribution board in the back box.

Given that you're not getting a few of the voltage lights on the CPU board, it's either power distribution or a bad cable. I have had cables fail. The crimps are the weak point. Sometime, they barely touch the wire, crimping over mainly the insulation. Try wiggling each cable (by the wire as well) to see if you can get the additional voltage lights. You might isolate a bad connector that way.

VA and VNB are monitored and controlled by the CPU so this may not be a loose connector but instead something is drawing too much current so that the VA and VNB sense inputs drop too low and the CPU decides it’s safer to turn them off.

I’d start disconnecting anything hooked up to VA and VNB and then monitor both LEDs for each component that I re-connect.

The only Stern machine I would ever consider owning is Iron Maiden. And I have one already.

Ha that’s helpful.

To the OP, I would just say email Stern support you’ll hear back in a day or two. Could well be a simple solution, like on my Zep LE where the backbox lights wouldn’t turn on (turned out to be a misplaced jumper).

Let your distributor know too. But if it’s an easy solution the Stern guys will tell you quickly.

You aren’t the first person to have a brand new game arrive with issues, you’ll get it sorted out.

To be fair, he was called out by someone how has 31 pins.. - I luv u guys...

What he said.. almost every new and even new to me pin has needed some kind of adjustment or attention. Every time I move a pin or fire one up there's a sigh of relief when they boot up. I've had my STh projector not boot up right, pop bumpers start firing off, DP not boot up, games crash.. I've even successfully bricked my game trying to update it.. Unfortunately its part of owning these. But, yes.. you'll get it sorted out. GZ is awesome, and once its up and running, you will be very happy.

It's actually 33 because I have two homebrews but no worries you'll be able to play them at free play this year.

The call out was due to flexing and bitching simultaneously

I'm sorry to hear that. You're missing out on tons and tons of amazing games.

Maybe I missed the flexing.. but not the bitching.. my bad. Congrats on your 33 pins and NOT 31.. wait - is that flexing? I'm not good at this sh I guess.. see you on the village.. Freeplay sounds cool.. except for the $500 i'd have to spend to go.. Kinda funny it's actually called freeplay now that I think about it.

Isn’t this every post on Pinside?

Any chance at all that when the head went up you pinched a connectior and it worked fine but after many hours being pinched the wires were stressed and broke ??

See this in a Bally Corvette

Guy bought it set it up - worked flawless
Then the engine assembly failed …

He took the entire game apart to find the flaw

I went throughout the entire game to fine a ribbon cable crushed … and guess what it controlled

Sorry this happened on a new game

Had/have a similar problem with my Zep LE, won't boot, no VA/VNB, tried new SD cards, didn't help. Pablo at Stern (and I) think it's the CPU board but good luck getting one! They won't sell me one, and insist I go through a distributor to repair the board even though it's a couple months out of warranty and I assume I'd have to pay for it anyway. Called the distro two weeks ago, said they'd contact Stern, haven't heard anything since. Why can't I send it to Stern directly instead of going through a distro that has far more pressing matters and probably gives no shits about this? Total limbo right now. Frustrating. Hopefully you have better luck than me.

Welcome to pinball.

So we now have rich people in a rich person's hobby bitching about people being (or even off-handedly implying) that they are rich? WTF?
I guess it's finally gotten so bad that even rich people, when around other rich people, have to be careful to not let on in any way, shape, or form that they may be rich; i.e. - that they own a 10,000 toy(s) AND a vacation home.
Wow.
If you can afford 30+ pinball machines you can probably also afford a bunch of other stuff as well.
No wonder they all hate us. We even hate ourselves!

Probably just a fuse. Or not.

21 people upvoted the "you lost me at vacation home" comment so maybe we AREN'T all rich......

Now please excuse me, it looks like rain - I have to put the top up on the Ferrari, I don't want the Van Gogh to get wet.

I’m not surprised by that . I got a down vote because I called my vinyl flooring - luxury vinyl flooring - which is actually the name of the product.

Yeah just tell them its for your vacation home so you can't be bothered to go troubleshoot it. Have them send you replacement parts for anything that could be wrong, or maybe another machine just in case!

"Less is more" is prolly a good mantra to live by here (in other words: mention thr game...not thr vacation home)

Haul it up and toss it off the roof.

New guy comes on innocently say vacation home, and gets dump on by the gang of pinhead police. Sad, the guy just wanted to point out its 4 hours away.

Note to self never say the words “vacation home” on pinside lol

All my games are actually in my game house next to my vacation home!!

He should change his screen name to vacation home.

Thank you for the update and glad they got a plan to help you out w/o crazy runaround.

poor guy just wanted to buy his wife a pair of thigh highs