I posted this about a week ago in the GnR Owners Forum. Wanted to cross post it here so folks see that some of us have had great experiences with JJP playfields and support........
https://pinside.com/pinball/forum/topic/the-official-jjp-gnr-thread/page/495#post-7461563
"Hey all, wanted to share a positive experience with JJP. Received my GnR LE in October 2021 and had zero issues with it up until early January, 2023. At that time (and unfortunately in the middle of a pinball get together with my buddies), the center scoop stopped registering a ball so the game was unplayable. We tried to fix it on the spot, but had no luck. My buddy suspected a bad switch.
I had never sent a support request to JJP so sent one in and Brian Wieczorek responded almost immediately. I was pleasantly surprised. Brian was very patient as we went back/forth via email trying to diagnose the issue. After I completed all the recommended tests, we did determine it was a bad switch. Brian asked to confirm my address they had for me.....and then mailed out a new switch. It arrived in a few days. I replaced it (yes...all by myself! ha ha) and I was 100% back in business. I couldn't have asked for better support.
Also....my game still looks amazing. No pooling issues of any kind that I can detect, although I'm not one that scrutinizes playfields looking for bad spots. I continue to enjoy GnR. Just really dig it.
And...because my addiction is real, I ordered a Godfather CE."