Quoted from Yelobird:

Sadly as I said before I think it is Highly unlikely for an issue like this that Any company will make or publish a statement like this. Can they and should they fix it, Hell yeah. Do I expect to ever see them admit fault, never. Every conceivable issue ever related to the playfield would at that point become compensated debate. Just don't expect to ever see that happen personally. Again, not saying its right just a managed expectation.

Quoted from NC_Pin:

I think most companies care about their customers. However, occasionally they get in over their heads and don't know what to do. I'd be shocked if the folks at JJP weren't at DEFCON 1 over this. I think their extreme lack of communication is a sign that they know that it is a serious issue and they need time for an appropriate response. We can hope that they make the right decision(s).
Also... just a guess here... they thought the issue was fixed.

Quoted from gliebig:

Drop a deuce in the cab and send it back.

Quoted from jandrea95:

The buyback is a shit offer though. I actually took them up on the buyback offer and was told the following:
On Feb 19, 2021, at 4:21 PM, Barry Engler <[email protected]> wrote:

I do not handle that, but what I do know is.
The boxing material will be sent out.
After the game is boxed a pickup is scheduled.
Once we receive the machine, we check it out.
A refund will then be issued.
This whole process can take 2-6 weeks depending on all the variables.
Thanks,
Barry
I officially accepted the buyback on 2-25-21, have not heard jack shit since. The game is now long gone, but they do not know that, and they cant be bothered to follow up.

Quoted from ShrimpPimp:

We were lucky enough to secure a G&R CE with a serial number in the 90's range. We took delivery the last week of February and as of today have nearly 2,000 games played. It is one of our favorite games to play, and it probably helps that my wife and I are big G&R fans.
I've followed this thread and the other G&R threads to learn about tweaks and issues. I removed my glass this morning and went over the playfield with a flash light. The ONLY blemish I could find regarding pooling, lifting or chipping was around this post to the left of the scoop. I already have the 3/4" clear washers mentioned above and I'm hoping that installing one will prevent further chipping as the arrows point out.
I guess I should feel lucky that there is not more damage with so many hours on the game. Maybe it's possible that some of the pooling issues and worse seen by others won't creep up in my machine?
My wife and I are fairly new to the hobby but we play every night and enjoy our games. Just like the hot rodded 48' Chevy in my profile pic that gets driven everywhere. We're both nearly 50 and while I love having nice shiny toys, I know that with use you will get some minor dings and bump ups here and there. I have friends with hot rods they never drive and guys who have guns which are "safe queens" and never get shot. These friends who never really utilize or enjoy their possessions puzzle me. That would be similar to me telling friends not to play my G&R because "I wanna keep total plays low for possible future re-sale value." For me unless I hate the game, if I buy a pin and love it I will probably keep it forever and put it in my will.
So if there are documented issues with the manufacturing process as pointed out it seems the entire playfield could be compromised. However in MY case is it possible that what you see in the photo is normal wear and tear from 2,000 plays? Could it be similar to dings in your paint from driving your car normally?
I'm hoping it's attributed to normal wear and tear because I would hate to think that over the next couple years every high impact post will start to look like this one. People have a right to be frustrated and upset for the amount of money we spend on these games. I totally get it. In my case though I will play the game until the legs fall off because the overall experience for me exceeds the worry of a couple clear disks on the playfield that you don't see with the light shows going full blast.
I've been a lurker for months but just wanted to post my SN range and pics so the OP can cross reference his experiences with one more.
[quoted image][quoted image]

Quoted from nicoy3k:

I don’t think you’re wrong and you know much more about this than I ever will but... i haven’t seen damage expand past larger washers whether they’ve been applied before or after damage. The only areas affected are those with no washers or smaller washers on them due to pooling and over torquing. I just think that if the smaller =better theory was correct we’d be seeing damage around larger washers rather than the opposite...

Quoted from Chisox:

Yeah the Spooky playfields really have me scratching my head because, even though I remember a couple of hiccups during TNA (that’s what she said?), their playfields are sooo much better than every other I’ve had. My ACNC and R&M have like 4 dimples combined after hundreds of play each.

Quoted from Bruce_Pickle:

My Uncle's dog scratched my CE