Quoted from Genjuro:
You know, there are people that buy games to hold them for years to come, rather than just a bunch of flippers. Those people probably don't like the risk of playfields being compromised with the risk of future issues showing up by simply using their machine.
This. For the people shouting to just sell the defective game and move on... what if they want to keep the title and just not have it be defective? Not everyone buys and sells titles right and left, or flips for profit. For me, when I take a chance and buy a NIB game, it's not a decision I take lightly. It needs to be a game I really connect with for whatever reason. Sometimes I make a bad call, get bored with the game quickly, and move it on. Other times, I keep the game for many years, or indefinitely. A defective game is a problem either way, whether because of reduced value or reduced enjoyment.
I advocate for the consumers on these issues because I am one, and I want to buy more new games without worrying about this issue. I'm honestly surprised at how many people don't care if their games look nice, or at least claim to not care. Isn't that why many of us wax, maintain, and restore older games? Who doesn't want their pins, especially new/expensive titles, to look nice for years to come? I have always had a strong appreciation for JJP and their ambition to create pins more akin to the classic B/W games. Stern had mostly become complacent and stale by the point where JJP showed up on the scene. For me, it's painful to watch this tarnish their legacy while Jack himself is left as a bench warmer. I sincerely hope they can right the ship.