Damn...I'm on a "list" for a Toy Story CE.

I know they'll sell out fast but this and other threads have me concerned.

Same here....but surely they will have it fixed by then? I mean, they can't keep doing this and stay in business....right?

At this point it’s clear that JJP is knowingly shipping poor quality playfields and they are telling their customers to take a hike when they complain.

What else can be done if JJP won’t play ball?

Skyemont ... I’m in the club. Filled a ticket with JJP and alerted my distro. I’ve asked for a new unpopulated playfield so it can be professionally cleared and allowed 10 months of curing before install. This is another huge black eye for JJP and Mirco!

I’ve had my LE for 6 mos. and it just chipped last week. How long am I supposed to let it cure exactly?

My feelings and feedback for future and potential buyers. If you like a game with the pinball glass on (i.e. able to play it), buy a stern. If you like a game with the glass off (i.e. having to fix it once a month or more), buy a JJP. It’s that simple. Awesome games, but a bitch to maintain.

I think digital printing is the right evolution for creating playfields over screen printing as they are way more detailed (along with many other advantages). But obviously there’s an issue with the ink or cure time or chemical interaction for Mirco. I don’t think we should “throw out the baby with the bath water” and lobby for a return to screen printed playfields.

My hope is that JJP has taken the issue seriously and may have already addressed the root cause. Then they obviously need to make it right for people that own a game with a defective playfield.

So what your saying is like Ford with Shelby or Roush we should just have JJP and Stern drop ship All of our games to you so you can rework them to HEP magic! Done! How big is your storage area again? lol Love your feedback and respect your contribution always.

Does Jack have any say at all in this?Man if I was Eric,Keefer or any of the super talented guys that make these great games like GnR happen I would be so pissed off.Can you imagine putting all the effort into this and now it's being shit on by the fuckers who do the playfields!Somebody (like Jack) needs to come on here and help us straighten this shit out.

No idea but yeah I can see this being a blow to the design and software team seeing all their hard work tarnished by something out of their control. Must be hard though my guess not much they can do about it other then watch there creation be torn apart and carry a stigma forever.

Thank you for this. I certainly trust your information on this subject. It is what many of us have thought for quite a while now.

Ok completely serious on this. There is no question there is an issue. Why not pay on contract someone like Chris at HEP, or Brian from HSA, etc to go to the factory and Mirco and have someone skilled in this as a profession review the process?? What would it hurt? If paid in my view their expert input would be Invaluable! Hell I would sincerely contribute a few hundred to JJP to fund that expedition as I would bet a few others would as well to at Least TRY to find a solution.

Right - but that chip was just the ultimate manisfestation of damage that started a long time ago. I was simply saying that having an extra few months of cure time before the game was played *may* have helped.

But that step should have been taken by JJP and/or Mirco. It’s not anyone’s fault that they have playfield damage after a few hundred plays. As I said before, JJP has to address the issue and make it right.

Thanks for sharing your shitty experience.. That is not good at all. I am starting to realize why so many people have been speaking up and sharing their negative experiences... I think there are plenty of shit playfields.

This is so disappointing to see. I feel for all you owners. I can only imagine the frustration and powerless feelings something like this could invoke. I think HEP nailed it.

I mean let’s be honest, JJP has had this issue for years… years not months. Yet the same issues persist..

It seems insane to think JJP (arguably the best manufacturer in the business) does not fully well know what’s going on and how to fix it. A logical conclusion could be they do know how to fix this, but would cut into their bottom line or they would have no reason to have not already reconciled these now standard issues with more than supplying neoprene washers (pirates)

hasn't he been out of jjp for quite a while now?

Big container getting dropped full of LE+ CEs in Uk in a few weeks.
I’m one of them owners....:it s gonna be interesting I can tell you.
We have extremely good consumer law.
I feel very sorry for our Distro, it’s not his fault in any way. He’s just got us our games, he’s gonna be in a real bind if JJP leave him up shit creek without a paddle.
Let’s hope he can put pressure on them should the worse happen.

That is the same situation with our distro in Australia. We have very good consumer laws that protect us very well. My wife and I are going to negotiate a solution with him before we accept our game. It is not fair to him as we understand the playfield issues with this game and want him to remain in business. Good repeat business is the best way to do things.

I wish you well and sincerely hope you get a game that is flawless.

Have you been given a timeframe on delivery?

How is that "negotiated solution" going to work if the issue only presents itself after 6 months (like others have shown in other threads)?

No, not yet mate. We are way down the list, we waited on purpose to avoid this shit.

I think we will just talk it out with the dustro and toss up different situations. I have been asking plenty of owners and the pooling is showing up pretty quickly.. around 200 games or less. I am sure that we will be able to work something out.

Anyone tried that creditcard chargeback option in the US yet?

It will still chip.
Not even a playfield protector will help. Not with the print coming off due to lateral stress from posts.

On most photos you can see the clear rising above the post and/or washer. = soft.
Btw i have clearcoat in my garage, where i park cars with spiked tires in the winter. Not a mark.
If it was mirco clearcoat, i would have clearcoat slimes all the way to the motorway.

I’m fairly certain JJP is reading these threads. Mainly because LTG is nowhere to be found here. I’m sure he was told “avoid this issue like the plague” Hi JJP, please fix this issue since you are reading this. I don’t want to buy another pin. Thanks

I’d venture, hell damn near bet the best you may get is a new unpopulated playfield. That’s all I got with my Wonka, and it had large areas of playfield art/clearcoat coming off of it. Great game, but junk Playfield, so I sold that bitch! Also Skyemont I warned you of this when I played the first LE’s that had dropped.

I have been told its now "policy" to not send playfields. They have taken the stance to literally do nothing, you have NO warranty on JJP playfields. This could haunt them in the future. GNR was a massive success, not not every game will be. If they stick to status quo people will 100 percent catch on, maybe

I don't want them to fail, but their nonexistent service when it comes to playfield issues must change. Its sad that this keeps happening over, and over, and over on every title.

20210522_094405 (resized).jpg

I don't know.... ask Pirates owners

Haven’t touched my game in 2 weeks. It’s just covered in the middle of my living room. Too disappointed. CE Serial 0052 for the record. Filed a ticket but not expecting anything out of these pirates. Yes, I feel like I’ve been robbed.

Given JJP’s current stance of do nothing and the fact that this issue persists now for years with clear signs they just don’t care to fix the issue. I’ve decided I am completely done with any NIB JJP’s and this comes from a guy who bought NIB RRWOZ, Hobbit, DI and WAS on the list for a GnR LE. I will consider a GnR when one comes up for sale used and I can inspect it. You’d think they’d fix this issue, it’s a huge shit stain on their reputation.

They were supposed to have this issue fixed with Wonka but that never happened. I have zero confidence right now in JJP playfields unless they come out, actually address the issue, and finally resolve it.

And yet people keep buying and buying and buying. My BM66 has chunks falling out. My distributor has been yanking my chain for almost 2 years.

If I had to rank my #1 favorite game it would be Jurassic Park. I'll give you one guess as to if I've purchased one new or otherwise......

Do you have play field issues? Why not try to protect with washers and play the crap out of your game? What does leaving the game un played accomplish?

lol why am I getting downvoted for this? Again... what does not playing the game acomplish? There is no fixing the playfield And what JJP does to address the issue will be the same whether you put a blanket over the game or play it...

Not the problem fix at all.

Hit post- lateral movement - paint flakes.
A washer does not change that.

Don't fall for the smokescreen

Another thread, another game. Even some of the most notorious defenders are switching sides now. Could the tide finally be turning?? Will these issues finally be resolved? Find out on the next exciting episode...

I can only assume the clearcoat process on GnR is the same used for Mirco's repro playfields. I don't remember the exact time, but it was in the vicinity of 6 months cured before I attempted re-population of my Micro repro and the clear coat was still soft. Mirco refused to acknowledge the issue. Doesn't give much reassurance from a JJP perspective.

It never stopped man. Started with MET and has slowly escalated for the last 7 years.

LOL. This has been going on for 7 years man. Most of you guys either don't remember or new to the hobby. MET and WOZ both had playfield issues with artwork literally falling off the playfield and that was around 7 years ago and it is still happening. Both Stern and JJP are both still in business.

Listen to Kaneda today. He nails it. JJP knew about this, said it was fixed and basically JJP lied to us.

He also makes a good point about the rest of pinball media ignoring the issue because they don't want to upset JJP / Distro / other person they kiss ass on.

Neil.

FWIW my game sat for 4 months waiting to be shipped to the UK because of the EU tariff issue and I still got the problem.

True...should have said " continues to happen"...sort of unbelievable to keep seeing the " accepted silence" from JJP I suppose.

There have to be designers, programmers, etc. that have put their heart and soul into these games, along w customers dropping major $$$ on them.

Disappointment and frustration at multiple levels would be my guess....

for sure, how heart wrenching would it be to put a year of your life into something and the manufacturing part blow it.

Appetite for destruction takes on a new meaning.

This sucks.
I remember when the biggest problem we faced from Stern was if the back box decals would peel off....then they progressed to self destructing cabinet seams, then moved to soupy playfields ....

They told me to send send more pictures of my POTC CE.. even though I already had sent them pictures.

They also told me they don't have any CE playfields, nor do they have any information on if they would.

I wish Chris could do something with these playfield, but my guess is that he really can't considering the digital printing process being so different than a screen print.

Chris, correct me if I am wrong here.

maybe we can propose JJP an alternate solution by not buying anymore?

I want to add to this question for Chris... what has your experience been with Mirco playfields in your restorations? I guess I am curious when Mirco went to this digital printed artwork and if you have worked with any of these playfields yet?

Serious question to the OP and other CE owners with problems: if JJP offered you a refund to take the game back, would you accept?

Never said it was a fix, wtf does not playing the game accomplish though?