I just put in my claim and was asked to send pictures today which I did (these).

Will the iron method do any good here? It does seem like there is a pool going on that could be flattened. I’d imagine it will help to level that high point out, but I’d imagine the white marks will remain.

Mylar rings and plastic washers on order, but maybe I’ll need to use another washer to actually cover the wear. I guess I’ll find out in a week or so.

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It’s hard to tell honestly because this looks different than traditional pooling/chipping.

I have an early run SE that had some pooling. I got a small chip on that same post because the post became completely loose and smashed around the pooling before I caught it. That post isn’t held by nut below and in my game it literally was almost flying off. I fixed the chip and eliminated all my pooling using the ironing method and applying Mylar and petg washers. I’ve since put 600+ games on and I have seen zero new issues or pooling.

What you have looks more like tearing/wrinkling of the paint. Is the clear still over the exposed areas or is that chipping? Is it like flaking/crumbling when you touch it?

Seriously. How hard is it to find the people who made the diamond plated playfields for Bally-Williams or even playfields for Zaccaria? I mean, can’t they just consult those people on their process? Can’t be that hard.

It's not that simple. The root problem may be the digital printing process itself. In olden times before our current environmental regulations, Diamond plating was done on SCREENED playfields with more/different VOCs. The problems we're seeing now seemed to start when the digital printing was used for playfields. That interaction between the wood and the paint and the clear is the mystery. Putting diamond plate on digital printing may be just as bad, or even worse.

BUT, that said, there should have been a LOT more progress toward a solution in the last 4 years or so. Or, if they can't get it right, just go back to screening playfields until they can.

Ideally figuring out and fixing the underlying issue of either the ink used, curing time, etc that is causing the issue would be better.

I agree with this. Hopefully somebody that knows someone is a pinside member reading this thread; and can get the word out to those who worked on dependable playfields of the past that their consulting services are needed.

I’m OUT! Canceled my GnR LE and am picking up a STTNG this weekend! Couldn’t be happier and saved a ton of cash

STTNG is a great Game . Used to be my Grail before Met Prem/ Then Met Prem Lost our to GnrCe
Still have all three

Yes if there's a game that's sure to be a trouble-free ownership experience it's STTNG!

At least I know I can fix it! Pool and chipping…..Fucked.

How so? Ball doesn’t roll on pooled playfields? How have we been playing games from the last 5 years?

UGH. Whatever.

Looking at your pic it does look repairable However as you submitted a claim I would strongly advise waiting to hear what they say if anything. Just an opinion.

Why don’t you guys start calling the news channels. Couple of them did a piece on JJP’s hot new G&R Pinball..

Let’s see if they are interested in the customers that got it and it’s plagued with issues.

Bet one call to JJP from them with a care to comment before we run this story.. and they will sort playfields out quicker than a Tramp on chips!

Jersey Jack

LOL.

I have a couple friends who also canceled their LE order. This is gonna hurt JJP. They said they will never buy a JJP game again. I want to JJP succeed, I hope they can find a solution to these issues.

I’ll never buy another one either. They keep cranking out shit playfields and then modify their warranty to exclude shit playfields. Excuse me? Bye

I opened a NIB STTNG in 2008. Haven’t had one issue, and the playfield isn’t made of wrapping paper.

Not wrong at all. 8 months and counting now for my replacement Stern JP playfield. June 2020 build. Pooling at most ball guides.

Anyone have a washer count and size to do all of the posts in the game? Figured I’d bandaid my 13k game while JJP gets their head out of their ass.

The first ones to check are the ones with no rubbers: left inline and upper playfield.

Then check the two by the AXL lanes, and the one by the Pyro target.

Those were the ones I found with visible damage to cover, anyway.

Too funny - I just sent you a PM prior to seeing this! Lol

Yes and Yes. Good for you. What some here don’t seem to know is there was a time when a person could have lots of fun playing pinball and at the same time keep a very nice machine. That matters to some who used to have that option. With a defective playfield you have 0% chance of keeping a nice machine. In the past in most cases a good coat of wax and some small things you could fix/replace yourself was all you needed to keep your machines real nice if you wanted.

Yeah. This is probably the right call. I’ll see what they say first.

Thanks for the help guys.

You know JJP GNR QC is bad when you buy STTNG and it has less maintenance. And if you’ve owned any SuperPin, you know that’s 10-20 hours per week. Yikes!

A practical question: from the pictures I can see that the upper playfield post without rubber is screwed into the playfield with a metal washer underneath, so it should not be a problem to unscrew that post. However the left inline post is directly screwed into the playfield without a washer, so I hesitate unscrewing the post, because it might happen that you damage the clear and the art just by the unscrewing process, especially if the post is overscrewed into the playfield. I think somebody here on pinside reported that this happened to him. What do you think?

I get my game in the next 10 days hopefully. In the moment I tend to install washers on the upper playfield post, but to leave the left post as it is. Instead I will put a rubber on it which may avoid that the power from the ball contact will directly transferred to the post (metal to metal contact) instead of compensated partially by the rubber (metal to rubber contact). I will add a rubber to the upper playfield post as well. May influence the gameplay a bit, but avoiding a damage over compensates it for me.

i think you're confusing their inability to fix the issue, with lack of interest. the only thing that would be accomplished by smearing them in the news would be to destroy the company's reputation, morale, and relationships going forward. that neither fixes the playfields, nor makes it likely that they can continue to design more pinball in the future. and frankly, is just really mean-spirited and messed up.

I totally agree.

Still wouldn’t it be fun to watch some local news hack chasing Jack around a parking lot with rapid fire questions like “Sir what are you doing about these playfields? And when did you stop beating your wife? Sir? SIR? Don’t you think the public deserves an answer?!”

Lol I think the news would be more interested in why grown men are spending 10k on a toy

If that were actually true, then you are the perfect spokesperson to answer that. . Unless you're 12, of course.

I don’t have a media scrapbook but I’m pretty sure “the news” already does several stories a year about grown men playing pinball. We see them all the time!

Googling “pinball wizard” under news should be fruitful!

SMH. I guess where the media is concerned anything goes.. I shouldn't be surprised by this.

Generally around here it’s viewed as a good thing?

“Hey everybody my local news did a story on my game room!”

So the original comment was the news spin on why a grown man would spend 10k on a toy... I didn't have any context on whether it was a positive news story or negative one... Since news and media was involved I naturally leaned towards the negative.... I probably jumped to conclusions a little fast. . Glad to know these news stories are shown in a positive context.

Game gets a bad rep, but it's no worse than other wpcs. I've owned one for years with very few issues. Worked on others as well. Easy machine to work on.

Yeah but when it goes wrong it goes all the way, lol. I do love STTNG tho, it’s definitely got the most awesome and complex subway system you will ever see on a pin.

The problem is just one flaky opto or even a stuck ball can cause a mess of trouble, and never has a game been built that handles ball count confusion on the playfield worse than STTNG. Always frustrating to have a multiball or Final Frontier end early, or have a multiball end only to have the game go to bonus countdown with a ball still on the playfield.

I like the game a lot and I've owned several but I think its reputation is a justified. There's a reason you almost never see that game in tournaments.

Well that and you can stall out modes.

Which leads to Final Frontier which is almost guaranteed to cause the game to meltdown in an orgy of confusion!!

Because you stalled out modes!!

Smearing their reputation.. we are showing facts, so what if it does destroy their reputation.. they are doing that themselves.. tell you what we can all just piss an moan on here while the playfields continue to chip and pool.

Mean spirited - mean spirited is continuing to sell games. At $10K with known defects, changing the warranty wording on the sly and refusing to do anything about it.. that is mean spirited and not a company standing by its product

Classic chicken or egg dilema!

I think JJP has behaved in a mean spirited and messed up way.

ok, then let's just say that informing the media about a playfield issue at a pinball machine company assumes that anyone other than all the people who already know about this issue give a shit.

If anyone here is from Massachusetts call Solve it 7. Our local news networks will get to the bottom of this........

Well, so much for that. I did exactly what JJP recommended by placing washers over the affected areas. Last night we put in a solid 2 to 3 hours on the machine. I just checked to see how it was looking and a little to my surprise, the damage has already extended past the 3/4 inch washers. I was trying to be optimistic but damn, looks like it is only going to get worse.

Really think they should remove the art around all posts like stern did. Sterns since JP have been pretty darn solid when it comes to pooling/chipping. Im not saying it doesnt happen, but we havent seen any widespread pooling/chipping issues there since they did that i beiieve.

I did just sell my LE. Was just scared to play the darn thing…

They are telling us to put lipstick on a pig. They are knowingly selling defective products. Its a dead horse at this point, but until they do SOMETHING, may as well keep beating it.

Can you share some photos?

As someone who has a downpayment on an LE and was hoping that this would be a fix, can you please post some pics. This is very discouraging news to say the least...