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Quoted from LTG:When shows start up again. If you see him at a show. Take the time to meet him. Well worth a visit with him.
LTG : )
i would love to meet him in person, i would like to thank him for selling me a game with playfield issues, and then making the decision that the company wont be sending out playfields any longer to replace a playfield with chipping missing artwork. I look forward to the day.
Quoted from romulusx:I’m pretty sure new Playfields were sent out to customers for who had serious pooling and chipping
If the chipping is past what the black washers they sent to cover it up Considered serious?
I was told the company no longer will send out playfields for this issue. Im sure someone from JJP can make a statement to say im lying, but i have a recorded conversation stating my choices were take the washers and try and cover it up or Live with it because they company no longer will be sending out playfields. So either im lying to you or they are lying to me ithas to be one or the other.
My playfield had cracking and its missing art on left and right slings posts, they sent me black washers to cover it, but it past the washers, i notified them in early December, i have a phone conversation with barry engler told me the company will no longer send playfields for this issue but they would send washers. I already used the washers, this issue started after 100 plays, im at 200 now. My response was, jjp should let buyers know that if they have chipping cracking missing art playfields they JJP is no longer sending replacement playfields. Im sure the buyers would like to know this before they drop 10k + on a game.
Quoted from PtownPin:Wow .... total BS on JJP's part .... so essentially their saying theres ZERO warranty on the play fields? Is this in writing somewhere?
I had a phone conversation, its recorded and thats what i was told, if this is new policy it should be stated so new buyers know what they’re in for. Zero replacement, they will still help take care of issues, but they’re not offering replacement playfields for in my case missing artwork due to cracking away clear coat and art. Ive brought this up on Facebook in the jjp groups and my posts were deleted within 5 minutes.
Quoted from fosaisu:Sorry if you already addressed this above, but do you have a distributor and if so have you tried involving them?
Distributor sent an email, this response was after that email, this has been going on since December, i was told upper management and ownership was aware of my situation and this was the outcome/decision.
Quoted from Sako-TRG:So JJP knew many peeps had PF issues, informed them to hang fire initially and are now telling them - no resolution other than washer coverup?
Thats what happened to me. Slow to repond, lots of emails sent back and forth, then they call and im like finally they are going to make it right, but no, i was told the Company no longer is sending out playfields for this issue. I had no problem paying for a JJP game, everyone tells me how great they are with customer service, but i think that was when jack was running things, i think things are different now, i think they should be honest about it and let the buyers know upfront. I would have made a different decision had i known.
Quoted from Yelobird:Are the issues you mention posted with pictures anywhere? I find all this unusual as I know of at least 6 early GnR owners that had issues and all were taken care of with minimal effort. Would be interesting to see what your issue submission looked like and who your distributor was.
So you know 6? What was their issues, and what was provided to them?
Quoted from Yelobird:Several early release games GnR many of which are all posted or documented on the GnR thread. All received playfields or equipment solution. Only ask because while I am NOT saying you are not right it just contradicts the response and support I and others have seen on this game and have yet to see the company publish anything to the contrary.
I guess that was my mistake then, i should have been there posting my issues, instead im out doing in home repairs, supporting JJP products. So i fill out a game registration, fill out at online ticket, email pics as requested by barry engler, send in serial numbers from the back of the playfield, after i sent in pics. If it wasnt an issue from December when they got the first pictures why didnt they say Its not bad enough to warrant a warranty, why did they email me for additional pics and the stamped serial number from the back of the playfield, then barry engler tells me he has to have q meeting with upper management over my issue. Mod couple? Right? Do you do work for JJP? Im the customer, i paid for a game and the art and clear shouldnt flake within 100 plays. Here you go here is some pics, tell me this is acceptable?
299EB257-1468-4D12-80AA-BB64FCACA1AF (resized).jpegA289674B-5F0E-4158-AE37-C34D8EF3BE8C (resized).jpegQuoted from pinghetto:I know an someone that is in the same position as the poster. But, his playfield is far worse than the pictures here. His was an early production game too.
Thats one spot, ive already shared with JJP
Quoted from pinghetto:With that said, I love the game. And I have supported JJP for a long time. I think the problems have been resolved with the newer runs. I have an LE on order. But, I am constantly second guessing my order. Cause what if I get a bad one... My OCD would never let me enjoy the game. Small flaws are fine. But, the playfield chipping when it's brand new? Nope.
That’s right! It bothers me, i dont think its fair, why do i have to accept it.
Quoted from pinballaddicted:Did you buy the game NIB? JJP warranty is like CGC, only valid for the original owner.
Im the original owner and registered the game, followed protocol, this should not happen at 100 plays, and now im at 200 and its gotten worse, although i think the washers will prevent it from getting worse, why was i offered washers in February but not in December, none of this makes any sense. Complete corporate bullshit now, customer is no longer a person to Jersey Jack Pinball now we are just another dollar.
Quoted from Yelobird:Not the solution you would want but it shows you sold your game already? Sorry you had a bad experience, really is a fun game granted that was likely dampened by your frustration.
I did list the game, not sold, there is a back story to this im hiding, waiting to see how it plays out.
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