Quoted from Yelobird:
Several early release games GnR many of which are all posted or documented on the GnR thread. All received playfields or equivalent solution. Only ask because while I am NOT saying you are not right it just contradicts the response and support I and others have seen on this game and have yet to see the company publish anything to the contrary.
Ive had the same experience the other poster has had. Well documented chipping early on, waited months for replies, offered washers as a fix which I declined, and now waiting for another solution. The other solution is fair, but I think I have waited long enough, and feel waiting another "4-6" weeks for a credible solution after already having waiting so long is not a good look.
I was also told flat out they are no longer offering new playfields. Seems insane to me since I would assume they could hold mircos feet to the fire on the handful of defective ones they sent out.
I know I am in the minority, but that seems like all the more of a reason to i dunno, actually take care of me? Their machines are absolutely stunning, and clearly a ton of work and love goes into them, but after my personal experience I just cant trust them anymore.
Again, I am just one person, but I am the furthest thing from a Karen you will ever see, and truly feel like my situation has been handled piss poor and has taken WAY to much time.
On the contrary, my magnet coil went out and Barry sent me a new one out immediately, I just think there are other people involved when it comes to playfields, and can say the playfield situation has been drawn out way to damn long.