Sweet welcome to the addiction . There is a setting that you need to go to in the adjustment menu . When you open the coin door hit the black button twice. Then hit the red button closest to the black button to move to the adj ( with wrench) then hit black button to select then hit the red button to the adjustment #39 ish . It will say free play . Hit the black button to select it then hit the red button to change it to yes then the black button again . Then back out and You are all set