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14 key posts have been marked in this topic, showing the first 10 items.

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Post #1 Photo of chipping that occurred on the playfield within 20 plays. Posted by xfassa (7 years ago)

Post #26 Teardown in progress. Posted by xfassa (7 years ago)

Post #42 Another user's description of their shooter lane repair, with photos. Posted by Phbooms (7 years ago)

Post #97 Vid1900 discusses re-clearcoating a new playfield. Posted by vid1900 (7 years ago)

Post #101 Radius118 shares an opinion about re-clearing the OP's defective playfield. Posted by Radius118 (7 years ago)

Post #102 Photo of Stern's repair kit. 1 acid brush, 1 small jar of clear nail polish, 1 instruction sheet. Posted by xfassa (7 years ago)

Post #111 Another photo of the teardown in progress. Posted by xfassa (7 years ago)

Post #117 Photos of the teardown in progress. Posted by xfassa (7 years ago)

Post #118 Photos of the teardown in progress. Posted by xfassa (7 years ago)

Post #142 Stern's warranty. Posted by vid1900 (7 years ago)

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Quoted from xfassa:
Stern sent me the sandpaper and clear. If I thought the issue was limited to the shooter lane, I might of considered it. I figure this is a very fun machine that family/friends enjoy, might as well fix it properly.

Stern.. such nice guys! Did they send you some lube so it doesn't hurt so much when they bent you over?

Kidding of course. I'm glad you have all that time and are cool with doing all that work on a $8,000 product you purchased. Maybe Stern is hoping everyone is like you and will just fix the mistakes that shouldn't have happened in the first place.

Looking forward to seeing how it turns out !

Quoted from J85M:
Really!? Sending out some sandpaper and some clear is stepping up? We are talking about an 8k product, not to mention xfassa is a BM66 buyer so he is a valuable customer imo & this is how they step up for him to solve their QC issues and faulty products?
I'm sorry but I couldn't respectfully disagree with you anymore if I tried, that is not stepping up at all, it's downright pathetic and Stern should be ashamed of themselves if they consider this a resolution for a loyal and valid customer.

Took the words right out of my mouth. This is exactly why I refuse to shut up and let Stern get away with murder, why I created the petition, why I opened a case with the Illinois Attorney General, etc.

I don't care if this guy is fine with redoing his shooter Lane. Let him do a project he's fine with- but at the end of the day.. he straight up got f*cked by Stern!

He paid $8K for GBLE, then $15K for BM66SLE. Literally $23,000 in purchases for their products and they send him some goddamn sandpaper and clear coat???

Total joke. It's amazing how anyone can continue to defend this company when they are cranking out shit products now when they used to be great- AND they charge more money for them now. You just can't make this up.

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Ghostbusters LE - Playfield Restoration COMPLETE

By xfassa

7 years ago

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