Rob_G chucksmith Arcade Trekkie1978 Check your plastics by the strobe... here is a video I made of what happened with mine:
Basically the plastic next to the strobe somehow cracked already (HUO, 4 weeks of use)... if I put slight pressure where the crack is with my finger and test a ball, it makes it to the right flipper. If I don't put my finger there, straight down the drain.
I have talked to Chris at Cointaker and he is going to talk to Stern about it. It's kinda bonkers so many of us have the same issue so I'd check that spot and verify if yours are cracked as well.
Thanks for the idea of setting the power to ~20 to drop it to the left flipper so I can still play while waiting for this to be remedied.
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