Have not read the whole thread so unsure if this has been mentioned.
Has anyone experienced the ball being stuck in the subway?
About three or four times this week (only received the machine this week) the ball goes missing in the subway and the machine can't find it. It gets stuck at the very bottom of the ramp half way into a gateway where the ball goes when it is locked. I have to turn the machine off, remove the glass and stick a long screw driver down into the subway exit and push the ball into the lock gateway. Keeps ruining my games. Have tried tilting to get it to drop into the lock but it takes a little bit of effort / jiggling with the screwdriver to push the ball into the lock. I then turn the machine on and the ball gets kicked out to the flippers and I have to start a new game.