Quoted from kpg:
True- I've also noticed some unprofessional and snarky replies on their FB page, which is vastly different then how most other companies handle their social media presence. Although at times there are some funny responses, there are ones like this that come off pretty rude.. So I guess you have a point... It would probably just be used as a way to beat up customers a bit like what happened with this guy
Yeah, I think their response is meant to be kind of funny, but it does leave enough uncertainty. At least Stern replied -- when they posted the recent GoT 1.29 code update, they simply deleted posts asking about the orbit fix (fix being too kind, more swept under the rug).