Quoted from kpg:
Well, clearly I am amongst blue collar workers who punch in / punch out, Mon-Fri, 8-5pm. I am a business owner, and think like a businessman. I have an MBA that I worked very hard to get, and I am only applying my business experience and education when I think and speak about production lines, business, customer support, etc. Having run a successful business well over a decade, but always putting the customer first- and thinking first and foremost about quality, customer satisfaction, etc. BEFORE profit.. I'll stick with that mentality as our annual year-over-year revenue has only exponentially increased since we opened our doors this way.
The mentality that Stern should squeeze ever penny of profit OUT of the customer, so they can survive.. instead of squeezing every ounce of quality INTO the product is not something that should be encouraged, or expected. Clearly, I am amongst a different crowd here. I'll use this example of business mentality when I am hosting next weeks entrepreneur meeting and see what my colleagues think. I am sure to expect more educated and well thought out responses.
Ok, I don't know you, and you don't know me. However, this style of interaction is exactly why you are going to continue to experience negativity on this forum. I'd estimate that 95% of the posters on here DO NOT operate pinball machines in a commercial environment. So your "business" related arguments, although spot on, will not gain support in this forum. I know, I've tried.
Personally, as a business owner, and a commercial pinball operator, I agree 100% with your concerns regarding quality control. In my businesses, I always strive to be the absolute best that I can be, and do the absolute best that I can do. If a game isn't working 100% or better, it doesn't go out. Quality over quantity. Integrity over profit. In just 6 short years, I've gone from a garage startup with no experience, to the largest arcade operator on the Las Vegas strip.
I buy a minimum of two (a pro & LE) of every Stern in production. So I agree that there is simply no excuse for problems like the ball launching off of Bicycle Girl ramp on WDLE/Prem, or for GoT LE/Prem orbit issue or for GB pro wire-form bending inward and preventing the book stacking captive ball from working no matter how many times I straighten it back out. This is a failure to properly test their prototypes before building the final product for sale. Those are design problems inherent in the product, with no causation from outside forces. All of those problems were observable and identified by myself within the first 5 games from NIB. I'm still trying to fix the multitude of problems with my NIB GB pro before I can set it up at NYNY. This costs me money and time. Again, as a business owner, and as a person who earns part of their living by providing the best pinball experience, in the best condition possible, for EVERYBODY to enjoy, my equipment needs to operate at its absolute best. So ultimately, I agree with you, No excuses.
Now, on the other hand, as a regular guy, as a pinball fan, as an avid collector, as an extensive modder.... eh. I'm just having fun, dude. This is my hobby. It's not like life/death. I get that sometimes sh!t slips through cracks and it may require me to fix it before I can play it. Or even perform a factory modification to fix something accidently overlooked at the factory. So what if I have to spend some time on it, I'm waiting for my skin blades & aftermarket mods to come in anyway. It's just pinball, man. Chill.