Quoted from mbl1116:
I understand the use of deposits when running a business, and where the deposit agreement is in written form. But I just wouldn't do it for personal sales/trades for a variety of reasons, with this situation being near top of the list.
Again, I know everyone's experiences will differ and I don't think there's an objectively right or wrong answer
I've gladly refunded deposits in the past. Things come up and I get it. In fact, I had a deposit returned to me once.
This "buyer" has put me through the ringer. Hours of communicating and negotiating, taking pictures, etc.
I told him after he ghosted me the first time I would not do business with him and did not want to sell the game to him. He persisted and I agreed to taking a deposit and would refund it to him if a last minute change to his schedule occurred. He had a dentist appt that his "dentist reminded" him of last night and asked to move the time until later today. I moved things around and agreed. An hour later he says his friend doesn't want it any more.
I told him he should ask his friend for the deposit. I also told him he could apply it to another game I have for sale and that I would give it to him for what I paid for it. He wants the game, but wants a better price of course, and why would I even begin to negotiate with him again?
I don't think I'm out of line here.