Quoted from hank527:
No one should buy this game until they issue refunds to all of us who have paid. It's Jpop and Kevin 2.0
They have already released a statement regarding this. All refunds and games preordered will be carefully shipped and processed along with new games over the next 5 months. They expect to have everyone whole by end of q1 2018. No new investors could simply build the old games while not also taking in new money for new orders. They explained their plan in detail in the message I added below....
“Letter From the new team at HWP:
We are writing to update you as you committed to buy a pinball machine from Heighway Pinball, before we took over management of the company from Andrew Heighway in early June. There has also been much speculation on the various Pinball forums, and from some journalists, about what is going on at the company so we wanted to tell your directly as you have a vested interest in our company!
Nearly 6 months ago, we took over a business with a not quite finished Alien machine, an empty bank account, many refund requests, paid for and deposit down orders, supplier and other bills and hardly any parts at the factory with which to make machines.
We had hoped that more of you would have had their machines by now but due to technical delays, unforeseen bills and more refund requests than anticipated, to mention some, it is taking a little longer than we planned. We think that the extra time we are spending on quality control is paying off. The feedback we are now receiving on the Alien is good from customers. There are still improvements to be made but we are working on these every day.
We know that it has been frustrating sitting on the outside not knowing what is happening, but it has been just as frustrating for us, due to all the unknowns and uncertainties that have emerged since June. If we say something one week, we might have to change it the next week due to new developments. The difficult aspect for us is, as proven, whenever we have said anything it has been twisted and turned on social media and some of it has spun out of control. That is why we have decided to limit information from our side on these forums and keep our focus on getting the product out of the door at the right quality. We also see that many of the social media comments are honest reactions and comments, but some seem to be posted to pour gasoline on the fire, even from people that we do not have on our order book. We hope you can understand our choice of ”silence” in this matter. Factory updates will be posted on our Facebook page. We promise to be in direct contact with all of our pre-order customers with good news and bad and, as soon as we have the planned production week for your machine, we will tell you. We hope to have delivered the machines to all of you by late Q1 2018, but please don’t kill us if it takes a little longer. Unforeseen challenges surface every week and we solve them and keep moving forward.
All of the investors, that have now stepped in, were in the same situation as all of you until June, with ”lost money” on anything from a pre-order deposit payment to mulitple fully paid for machines. Just to make it clear, none of us have received any machines yet either and we have put all of our old "money down" orders at the back of the production queue. We will not get any machines we paid for before June until you have yours.
It was a big decision for us to step in and a very significant financial and time commitment. We believe that the prospects for those that ordered machines is much, much better now than they were in May.
We have made real progress and are now shipping the re-vamped SE machine, with much improved code and are working on further improvements. As we posted on our Facebook page, the next run of machines to be shipped will include both SEs and LEs and we know most of you have pre-ordered LE machines. We have paid many refunds dating from the pre-June period and we have also made amends to some who received pinball machines from Andrew Heighway.
In order to maximise production of machines for our Distributors and for you, we have adopted a clear strategy and cashflow plan that prioritises production of machines over all aspects of the business. In this regard, we have a production/ cashflow schedule that deliberately spreads the shipping of pre-ordered machines and remaining refunds from the previous CEO's time over a number of months. Similarly on the fixes for the machines shipped in the first months of this year. You will get your machines but we will not ship them all together. We have to do it this way if we are to continue to turn this business around, having decided to save it in June. We have your orders and plan to ship to you all. Some of your orders date back to 2014!
On the LEs, there are two coming pieces of news. Firstly, the 3 trims of the LE are currently being made up. Once we have them back at the factory, we will show you pictures of the production choices you have; Black, Blue and Green. In addition, we have negotiated with Roman Glass the option to supply their Roman/ PDI glass on our machines. This add on is offered at $250/ £195/ €220 once Roman's first pallet arrives at the factory during December.
The technical aspects and the support for the games is one of our primary focuses. At this moment in time we do not have a complete technical manual for the machines but this is currently in development as an online resource. The support structure for customers is also going through a transition as we hope to help in any way possible with any issues that may arise with the machine. This is a process and we are improving our procedures every dayto get the best possible online reasources.
We are hard at work here and wholy committed to getting machines to you all as soon as we can. This has been a difficult situation for all parties involved but we are getting through these difficulties together. Fundamentally we are all passionate about pinball and want to see the expansion of this great hobby. Alien is the first step to this and with the commitment from all of us here at Heighway Pinball we will make this expansion a reality.
We hope that this update is helpful.
There is a lesson here that should be learned by all of the Pinball community, just like it has been in the video gaming industry.... which is.... STOP PREORDERING. Everyone in this forum topic that preordered is extremely lucky to be getting a game at all. Andrew went bust and therefore al your money and games went with it. You all should be extremely grateful that new investors came in to save the day otherwise none of you would have gotten anything. attempting to hurt the new investors by boycotting them would only be helping to secure a self fulfilling prophecy and possible cause for you to never get a refund or a game, whereas right now you will all be made whole in approx 6 months. /endrant.
Can we go back to talking about the game? If you wanna bitch about this there is an entire official thread for it...