(Topic ID: 276377)

German Pinball not responding to paid order

By dcannan

4 months ago

Topic Stats

  • 5 posts
  • 3 Pinsiders participating
  • Latest reply 3 months ago by yzfguy
  • No one calls this topic a favorite


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    #1 4 months ago

    On Aug.19th I placed an order using their pinside order form, and paid $230 by paypal. On the 25th I pm'd them asking for status. As of now I have heard nothing. They seem to have a good reputation. I hope nothing has happened to them. If this is a one person company, and they are sick, I don't want to add to their problems. At some point I will have to dispute this with paypal. If anyone has experience or contact with the company, I would appreciate knowing. Thank you.

    #2 4 months ago

    I ordered and paid for a clock board back in April. Apparently they can't ship to the US yet due to covid restrictions over there. After a while of not getting responses, I recently heard from his wife who assured me that the orders will be shipped as soon as they are able to do so. I was offered a refund about two months ago, but based on their reputation and the quality of the board, I'm choosing to wait. Definitely the longest transaction I've been involved in, but it isn't their fault.

    #3 4 months ago

    Thank you for the information. I was afraid it was covid related. Glad to hear it's not due to sickness.

    1 month later
    #4 3 months ago

    Hasn't responded to either of my messages in the last two months. Ordered in may. Shipping channels are open, it's just not as cheap as it once was.

    #5 3 months ago

    Yeah, I've been waiting patiently since April. I'm debating just getting a refund.

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