(Topic ID: 278573)

George Gomez is a class act - New YouTube series

By Vino

3 years ago


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  • 74 posts
  • 40 Pinsiders participating
  • Latest reply 3 years ago by Wolfmarsh
  • Topic is favorited by 12 Pinsiders

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    #21 3 years ago
    Quoted from Lermods:

    well, he's not entirely wrong. Spike is easy to fix if you just replace the boards when they go bad, but that's very expensive and I think game specific in some cases, which makes it difficult to just have a board on hand. As an operator, do you want a game down for a week or two while you source a board? Very few people can diagnose and repair boards in spike games due to through-hole technology, and if that main board in the back fails, it's very expensive. This is my biggest issue with the Spike system. The lack of fuses in spike I view positively and like that a node board will shut down if it senses a fault. I'm looking forward to the next segments on repair of the spike system and hopefully some tips on identifying common problems.

    Exactly. I know several people whose games had failed MPU or other node boards and waited weeks for replacements in my local collector community. And the cost was $300+ Cdn. That $300 that won't be spent on a new Stern game anytime soon. Turns people off Spike games pretty quick. Stern should offer these replacements at cost. They could be refurbs or whatever.

    This video is great, and it is refreshing to see Stern start to attempt to address common concerns publicly. Should have been there when Spike was introduced.

    I eagerly await the video that shows me how to fix the PF clear-coat chip on my brand new DP Pro that started chipping under the mylar less than 50 games in...

    #41 3 years ago
    Quoted from russdx:

    I think a lot of the stern hate would go away if people just new the reason behind some of there decisions like in this video George explains why they moved the power switch most people assumed it was to save a bit of wire and cost cut but in reality it was to help with compliance and make the machines even safer. I bet you find a lot of there "cost cutting" decisions are similar to this one (not all lol but probably quite a few) I really look forward to other videos covering more of these decisions and the reasons behind them as its very interesting. I bet there is all sorts of problems and issues people just don't know about or think of. Any one in design or manufacturing probably has a better idea as will have similar issues id expect. But the end user usually has no idea.

    Transparency is always best, I agree.

    Of course, for a few dollars at most Stern could have routed an extremely thin low-power wire to a bottom-cabinet switch to control the PS on/off state, like any cheap appliance can do these days, and avoided any issues with radiation from running full current across the cabinet...

    #44 3 years ago
    Quoted from jfh:

    Great video. Nice overview on Spike. Looking forward to more videos. Really like that Wi-Fi updates are coming.
    A lot of common questions answered. Just wish there was some acknowledgment that the price of node boards needs to come way down to make them reasonable to have them on hand for maintenance/repair.

    Exactly. Since common repair and esp. debugging is much more difficult on node boards vs. older tech, it puts it outside the ability of many owners/operators who used to this kind of electronics work themselves. As a show of good faith Stern should have a program where you can turn in a faulty board for a refurbished replacement at their cost. Not every item in the Stern store needs to come with a massive markup for the company to be successful.

    #56 3 years ago
    Quoted from russdx:

    I don't think it should be at there cost?? If my tv breaks I don't send in the pcb for a new one for free? They expect me to buy a new one. But stern prices could be far cheaper the quantity they manufacture those boards in they must have a huge mark up on them. Sending in for repair is a good idea but it shouldn't be a free service but cheaper then buying a new board.

    Sorry, to clarify I meant at Stern's actual cost to provision the boards, not that they would be completely free. Just no markup / not a profit center for them.

    Quoted from Wolfmarsh:

    The node boards are repairable.
    The long term solution is people just have to learn to work with surface mount and more complex electronics.

    I don't think it's practical to expect many people to become knowledgeable with debugging and repairing these surface mount boards. I'm not saying it can't be done but it introduces a lot of new barriers vs the traditional through-hole technology. Better if the boards can inexpensively be swapped out and then sent to Stern or another 3rd party for repair, with the refurbished boards re-entering the market as possible future replacements.

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