Quoted from Lmjdad:
A bad LED takes the CPU out of service and you the customer has to wait for a repair or replacement from Stern at what cost? Your game is barely two years old...How is this type of system any good for those of us who like to repair our own boards but now cannot because of SMC,s? How many other Spike system users are out there with similar issues? Does paying $450-$600 seem fair to the OP if Stern can’t fix the board? I own one Stern Spike System game and am considering getting rid of my game.
The bad LED does not take out the CPU board. Game works fine. The backbox LEDS work intermittently. Sometimes they are on, sometimes they are off.
I totally respect that people are on holidays until the 7th January so I have not chased anything up yet. Stern answered our emails while they were on holidays and let us know the LEDs can be replaced if required. I have updated the thread to reflect this. We live in Australia so I do not expect Stern to help us out. I know our Distro can get us sorted if we require. Like you, I like to diagnose and get the issue sorted myself if possible.
We have a repair guy in Australia that can replace some SMCs if required. I cannot see this as being a big issue. As the issue is intermittent, we will either have to wait until the LED fails completely or maybe change all 8 LEDs. I cannot see this costing very much money, i.e. less than $50.00. Issue may also be as simple as a broken leg on the LED in which case I can fix myself. I have not investigated the issue fully myself yet.
Spike is here to stay so we have decided to make the most of it and learn as much about the system as possible. Make repairs as required and share them on Pinside. I believe system is extremely reliable and that is why there are not too many posts about repairing Spike yet. I am sure this is going to change over time.